Public Incident Information Platform

The vendor is required to provide public incident information platform, a mission-critical SaaS solution for emergency communication.
- The solution will serve as department authoritative platform for publishing timely, accurate, and accessible incident information to the public during emergencies.
- Solution requirements
a. Device compatibility and performance adaptation
•    The application must support a wide range of devices, including:
o    Android and iOS operating systems.
o    Both phones and tablets.
o    Older devices with limited processing power and connectivity.
•    The app must detect device capabilities and automatically adapt functionality to ensure optimal performance on devices with limited resources or poor network connectivity.
b. User experience
•    The interface shall be intuitive, accessible, and easy to navigate for users of all ages.
•    The design shall follow mobile UI/UX best practices for clarity and usability across different devices and screen sizes.
c. Fire incident information display
•    Display detailed and structured incident information sourced from department
•    Incident data must update in near real-time.
•    Support one-to-many incident updates presented in a scrollable “news feed” format, allowing users to view current and historical updates seamlessly.
d. Push notifications
•    Real-time push notifications shall be provided for critical alerts, including:
o    Fires near the user’s location.
•    Evacuation orders and related emergency notifications.
o    Users must be able to configure up to five (5) custom locations or areas to receive location specific alerts.
e. Interactive map and geospatial data
•    An interactive map must be included, supporting both 2d and 3d views.
•    Users must be able to customize the map, including:
o    Color schemes, themes, and base maps.
o    Layer toggling and view preferences.
•    The map shall support the display of the following geospatial layers (data to be provided by department in ArcGIS online feature services):
o    Aircraft tracking (near real-time)
o    Active fire points or pins
o    Building footprints
o    Roads
o    Active and recent fire perimeters
o    Historical fire perimeters
o    Prescribed fires
o    Recent lightning strikes
o    Evacuation zones (active and adjacent areas)
o    Satellite-based heat detection
o    Vehicle locations (AVL data)
o    Wind direction and animation
o    Alert state cameras, including photos and viewsheds
o    Smoke and haze coverage
o    Red flag warnings
o    Fire hazard severity zones
f. Audio and video streaming
•    The app must support in-app radio audio streaming of incident channels
•    The app must also support real-time and recorded video streaming, allowing users to view incident-related videos without leaving the app.
g. Safety content
•    The app shall display safety tips and wildfire response guidelines, using content provided by department.
•    This information must be easily accessible and organized for quick reference during emergencies.
h. Location tracking and personalization
•    The app must support real-time user location tracking (with user consent) to provide personalized, location-based alerts and data.
•    Support offline access to critical information including safety content, incident updates, and cached map data, to ensure usability during network outages.
•    User preferences such as custom locations, map view settings, and preferred layers must be stored locally on the device without requiring user account creation. 

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 7, 2025