Inmate Video Visitation and Telephone System

The vendor is required to provide for inmate telephone and video visitation systems that will be cost free to the agency.
- The general and minimal goals are to supply the inmate population access to effective communication systems in order to maintain contact with their friends, family, and resources that reside outside of the detention facility.
- The best possible inmate video visitation and telephone systems for the agency and by any language, terminology or reference to a specific technology, does not intend to limit alternate solutions or methods of achieving a required result, nor is its intent to intentionally or unintentionally create a proprietary situation for any submittals.
- Obligated to pay for any of the services provided, equipment required to perform those services, or any mechanical, plumbing or electrical costs associated with installing or servicing that equipment.
- Provide all hardware, software, installation services, testing and training to guarantee a complete and satisfactory implementation of their system.
- Rebate of sale
•    Pay the agency the amount due on a monthly basis.
•    The gross revenue received by the contractor with respect to the inmate video visitation system for the prior month and showing the calculation of the amount due the agency for that month.
•    Responsible for any costs associated with an interface that is needed for previously existing services used by the agency such as banking software and the jail management system, etcetera.
- Support
•    The manufacturer and installer of the inmate video visitation and telephone systems shall have a toll-free telephone technical support center available 24/7 that provides technical services to their customers. 
•    The technical support center must be staffed with trained and certified phone and video technicians who can assist designated agency technicians and staff in the use and problem resolution of the system.
•    Provide an on-site technician for the operability and maintenance of the systems. 
•    the technician will review the systems for physical tampering and software and network issues, as Well as address any service requests submitted by staff that need to be addressed.
•    Local technicians should be able to respond within 4 hours of a service call requiring on-site assistance.

- Contract Period/Term: 3 years
- Mandatory Pre-Bid Meeting Date: October 14, 2025
- Questions/Inquires Deadline: October 24, 2025