Integrated Ticketing System

The Vendor is required to provide a comprehensive, exclusive ticketing system that supports:
•    Multi-venue operations with high-volume, concurrent events
•    Seamless integration with existing payment systems (Grant Street/Payment Express)
•    Robust client support, both virtually and on-site
•    Growth and flexibility for expanding ticketed programming.
- The system should accommodate both digital and printed ticket delivery methods, guard against resale and access control issues, integrate Customer Relationship Management (CRM) and marketing tools, and include extensive reporting features.
- Ticketing System Requirements
•    Multi-channel sales (box office, mobile, online)
•    Flexible seat maps supporting reserved, ADA and general admission (GA) seating
•    Real-time inventory management and sales reporting
•    Offline ticketing mode and mobile wallet delivery
•    Support of mobile wallets for current versions of both iOS and android.
•    The system shall be a minimum of ADA WCAG 2.1 level AA compliant.
•    Any text messages or emails sent by the system shall be able to cc a county phone number or email address for archival purposes.
•    The web/online component of the solution shall be operable in the modern version of all major browsers, included but not limited to safari, edge, chrome, and Firefox.
•    The web/online component of the solution shall not require browser plugins, extensions, or java.
•    Ability to resell tickets via approved channels only, with bulk purchase monitoring and fraud prevention
- E-Commerce & Customer Relation Management (CRM) Integration
•    “View from seat” and pick-your-own-seat functionality
•    Robust account management tools for patrons (ticket transfer, history, renewals)
•    Ability to sell, track, and deliver non-ticket items (e.g., parking, pit passes, donations, food packages, concessions etc.)
•    Respondent shall use the county's utilized credit card system, grant street aka
•    Payment express. The county is responsible for credit card processing.
•    Optional ticket insurance, seat add-ons, VIP tiers, and merchandise upsells.
- Marketing Tools
•    Built-in customer relationship management (CRM) and email marketing platform
•    Marketing automation (retargeting, pixel tracking, cart abandonment)
•    Custom offers, presales, and promotional tools
•    Vendor should be able to support price curve and rule-based adjustments to have dynamic pricing capabilities. Case study on this is suggested.
•    Loyalty system availability
•    Cross-channel analytics and reporting (email, social, ticket site)
•    County center should retain all first-party data; vendor may use aggregated, DE identified data only for internal analytics.
•    The county center reserves the right to require data reporting or credential synchronization for events using non-primary ticketing systems, solely for operational or security purposes.
•    Need to have an application programming interface (API) to connect to momentus, fan data enrichment program
•    The ability to leverage ticket platform data for marketing/promoting purposes
•    Ticketing platform real estate for promotion purposes to market county center events on host main page and email notifications targeted by location ie: “events near you”.
•    Self-service portal showcasing heatmaps, marketing attribution
- Access Control
•    Real-time barcode scanning and near field communication (NFC) compatibility
•    On-site scanning hardware recommendations
•    Integrated with ticket database to prevent duplicate/re-entry fraud
•    Support for partner resale tracking and verification
- Reporting & Analytics
•    Standard and custom reporting tools (open database connectivity (ODBC)-compliant)
•    Real-time dashboards, financial summaries, performance analytics
•    Scheduled automated reporting exports, monthly at a minimum, to showcase basic key performance indicators. (PDF, excel, etc.)-
•    Mobile reporting application
•    Full audit trail by user, transaction, and timestamp
- Service & support
•    24/7 support with dedicated account manager and available onsite support for events of 3000 or more ticket admissions should county center request.
•    On-site and remote training during implementation and onboarding
•    Uptime guarantee (emergency service outages, etc.)
•    Platform uptime:  ≥ 99.9 % monthly uptime.
•    Priority 1 incident response ≤ 15 min; resolution ≤ 4 hrs.
•    Credits/penalties for non-performance on the above stipulations.
•    Annual system reviews and update planning
•    Access to user groups, webinars, and knowledge base

- Contract Period/Term: 4 years
- Pre-Proposal Meeting (Non-Mandatory) Date: October 23, 2025
- Questions/Inquires Deadline: October 29, 2025