Consumer Assessment of Healthcare Providers and Survey Systems

The vendor is required to provide consumer assessment of healthcare providers and systems (CAHPS) surveys for state Medicaid and children’s health insurance program (CHIP) populations.
- Outline the following:
•    Methods for sampling including determining sample size, without oversampling, deduplication and address and phone verification.
•    Materials including survey instrument and mail materials (e.g., cover letter). 
•    Protocol for conducting survey, completion criteria to align with criteria, respondent support. 
•    Reporting and deliverables to include overview of each population with current year results delivered electronically. 
•    Submission of results to the agency CAHPS database for the applicable year. 
•    Records retention policies.
- Project management including:
•    A timeline with key milestones and deliverables (sampling, mailings, data collection, reporting). 
•    Identification of project manager and key staff, with relevant qualifications. 
•    A plan for regular communication with the state agency and progress monitoring.
- Data quality assurance procedures including:
•    Data validation methods.
•    Error checking protocols.
•    Handling of incomplete or invalid responses.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: October 28, 2025