Students Tuition Payment Plan Solution

The vendor is required to provide students tuition payment plan solution for administering the payment plans on the college's behalf and providing an integrated system that automates processes and provides robust reporting capabilities.
- Business and technical requirements
1. Core payment plan services
•    Solution must offer tuition and fees payment plans for curriculum students for the current term. 
•    Solution must also offer tuition and fees payment plans for past due balances from prior terms for curriculum students. 
•    Provide the vendor with the parameters for each term's payment plan, and the vendor shall be responsible for setting up the plan. 
•    Solution must allow students to designate an authorized user, such as a parent, to make payments on their behalf.
2. Payment method remittances
•    The college requires the vendor to limit student payment options to debit or credit cards only to reduce the number of returned payments. 
•    Although most vendors offer ach payments, the college requires the ability to restrict this option. 
•    Remit amounts collected from students to the college via ach within five business days from the date of receipt. 
•    The college will pay for credit card fees on behalf of students. 
•    Automatically deduct these fees from the college's bank account to eliminate the need for manual check writing.
3. Customer support requirements
•    Provide a variety of marketing materials to help the college advertise the payment plans to students and parents. 
•    These materials should include, but not be limited to, email templates for both parents and students, social media templates, bookmark templates, and content for tv screens. 
•    Maintain reasonable enrollment costs and NSF (not-sufficient-funds) fees for students. 
•    Provide easily accessible customer support on business days for both college staff administrators and students.
- Business and technical specifications
1. Integration with enterprise resource planning (ERP)
•    The payment plan system must provide real-time, two-way integration with the college’s ERP system, colleague.
•    This integration must ensure that payments are reflected accurately in both systems simultaneously.
•    Student registration activity that has an impact on amounts due (such as dropping or adding classes) should be reflected in the payment plan system via an automatic process or processes.
•    A critical component of this integration is the automatic placement of a flag on a student's account in the colleague ERP when they enroll in a payment plan for the current term. 
•    This flag is necessary to prevent the student from being purged from their courses for not paying their balance in full by the college’s tuition payment deadline.
2. Reporting and administration capabilities
•    Payments received for a specific time period. 
•    Active payment plans for a given term. 
•    Plans that have been terminated due to nonpayment. 
•    The ability to search for a student's record using their colleague id. 
•    The ability to search for account activity in prior terms. 
•    The ability for college staff to reverse student payments and terminate individual payment plans when necessary.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: October 12, 2025