Mobile Payment and Permit Solution

The vendor is required to provide mobile payment and permit solution for include:
- Core requirements
1. Mobile payment functionality
•    Real-time initiation, extension and termination of parking sessions via:
o    Mobile application (iOS and android)
o    Mobile-responsive web interface
o    Optional phone and SMS access for non-smartphone users
•    Support for multiple payment methods:
o    Credit and debit cards
o    Digital wallets (e.g., apple pay, google pay)
•    License plate-based and space-based payment models
•    Prepaid and postpaid payment options
•    Secure storage of user payment history and digital receipts
2. Permit functionality
•    Support multiple permit types (e.g., city staff, residential, commercial, visitor, event) and configurable rules for each permit types, that may include options for free parking, tiered pricing, discounts, or subsidized rates for defined user categories
•    Support variable time periods (e.g., hourly, daily, weekly, monthly, annual) to accommodate various user groups and operational needs
•    Multiple purchase options, such as auto renewal, pre-paid, or one-time permit purchases
•    License plate-based and space-based payment models
•    Secure storage of user payment history and digital receipts
•    Support for multiple payment methods:
o    Credit and debit cards
o    Digital wallets (e.g., apple pay, google pay)
3. User experience and accessibility
•    Intuitive and responsive user interface
•    Multilingual support:
•    Compliance with recognized accessibility standards
4. Enforcement and back-end integration
•    Real-time data access for enforcement personnel via handheld or integrated systems
•    Compatibility with existing and future license plate recognition (LPR) technologies
•    API-based integration with third-party enforcement platforms
•    secure administrative access for city staff to monitor, manage, and audit transactions
5. Administrative dashboard and reporting
•    Secure, web-based administrative portal
•    Real-time dashboard analytics:
o    Active sessions
o    Revenue tracking
o    Usage trends
•    Customizable reporting capabilities:
o    Daily, weekly, monthly, location-based
•    Full audit trail and export options (csv, excel, pdf)
6. Security and compliance
•    Full compliance with PCI-DSS standards for payment processing
•    End-to-end data encryption (in transit and at rest)
•    Adherence to applicable privacy legislation
•    Robust user authentication and fraud prevention protocols
7. Marketing and user engagement
•    Support for city branding and customizable UI elements
•    Promotional tools:
o    Discount codes
o    Free parking events
o    Coupon campaign
•    Customer notifications:
o    Session expiry alerts
o    Promotional messages
o    Rate change updates
- Optional services and value-added features
•    Integration with existing pay stations or meters
•    Dynamic pricing and demand-responsive rate adjustments
•    In-app wayfinding and parking guidance
•    Integration with transit or multimodal mobility platforms
•    Loyalty programs and user incentives
•    Digital permit management and sales
•    EV charging station integration
- Implementation and support requirements
1. Deployment and onboarding
•    Proposed implementation timeline and key milestones
•    Training materials and onboarding sessions for city staff
•    Pilot testing options and phased deployment strategies
2. Customer support
•    Multichannel support for end users (phone, email, live chat, etc.)
•    Dedicated account manager or liaison for the city
•    Service level agreements (SLAS) covering system uptime, response times and issue resolution timelines.
3. Maintenance and updates
•    Ongoing system maintenance and technical support
•    Regular software updates with minimal service disruption
•    Timely deployment of security patches and compliance updates
4. Future scalability
•    Integration with emerging technologies
•    Expansion to other parking or mobility-related services
•    Modular architecture and open API framework for future enhancements.

- Questions/Inquires Deadline: October 28, 2025