Credential Issuance System

The vendor is required to provide credential issuance system for the design, integration and deployment of a turn-key driver’s license (DL) and identification (ID) credentialing issuance and central production system.
- Solution to its requirements and encourages responses which describe an approach from a service provider with demonstrated experience providing similar driver’s license production and issuance solutions to state departments.
- The major task elements of the project include but are not limited to:
•    Project planning and management 
•    Design 
•    Development and integration 
•    Testing 
•    Documentation 
•    System deployment 
•    Maintenance and support 
•    Ad-hoc support 
•    Add-on service
- Provide all hardware, software, and services to transition from our current vendor system including:
•    Examiner workstations - hardware and software systems 
•    Facility image and signature capture solution 
•    Central image solution 
•    Facial recognition and investigation system 
•    Source document capture, verification, and management system 
•    Card design and security services 
•    Card production services in a secure central issuance facility 
•    Project management and implementation services 
•    Long term account management, maintenance, and support services
- Image capture solution
•    Allow for customer data input via manual entry or 2d bar code scanner. 
•    Provide a high level of complete automation including calibration, be designed to resist tampering and be hot swappable in the event of failure. 
•    Be hardware device independent and optimally interfaced to the ICW. 
•    The camera must be capable of operating on the image capture workstations (ICW). 
•    Allow for photo retakes in a minimal amount of time and offer features that will improve image quality through the reduction of shadowing, increased illumination, and other software-controlled actions to further improve image quality. 
•    Allow department staff to perform image capture via a single "mouse click." 
•    Department staff must then be provided an onscreen, high quality administrators compliant photo image that is department in subject location, depth, and allocation within the capture frame. 
•    Allow for manual retrieval of images from the image database to initiate a new issuance transaction.
- Image consistency
•    Full-face or frontal pose must be utilized for all photo images. 
•    Subject's captured facial image must always be in focus from the nose to the ears.
- Signature capture
•    Utilize current, available technology. 
•    Ability to display messages and check boxes. 
•    Provide protection against static interference. 
•    Meet administrators DL and ID card design standard for signature. 
•    Provide a fine-point stylus tethered to the pad. 
•    Accommodate right-handed and left-handed signers. 
•    Be easily and quickly replaced if one stops working. 
•    Display applicant's name. 
•    Capture a true representation of the applicant's written signature. 
•    Allow applicant to clear and sign again. 
•    display live signature on the workstation for the employee to view. 
•    Allow employee to freeze and accept signature on the workstation, overriding the clear selection on the signature pad. 
•    Allow employee to clear signature to allow the applicant to sign again. 
•    Must be able to capture electronic signature for application interface.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: October 28, 2025