Lifeguard Dispatch Software Services

The Vendor is required to provide dispatching, incident reporting, communications, and training services for an estimated 140 users, with the ability for users to create individual accounts.
- Provide services, which provide a secure web and mobile access to allow users to access the watchtower program, which is a digital technology platform that features a web-based dashboard.
- Computer-Aided Dispatch
•    Provide services to support a district-wide dispatching platform for aquatics operations.
•    Ensure compatibility with desktop, laptop, phone, and tablet for real-time use.
•    Offer adjustable features, including roster and lifeguard tower unit updates.
•    Enable dispatching of users to specific incident locations.
•    Allow customization of incident numbers.
•    Provide real-time updates on active incidents.
- Incident Reporting
•    Provide a mobile network and necessary hardware for incident documentation and public safety reporting.
•    Enable automated reporting capabilities.
•    Incorporate weather information into incident reports.
- Communications
•    Provide a public informational dashboard, inter-agency communications, digital forms, staff status tracking, compliance dashboard, and public broadcasting capabilities.
•    Offer an internal messaging system for users.
•    Implement an emergency SMS messaging system for critical alerts.
•    Allow users to post information and upload documents via a discussion portal-style posting board.
- Data Management
•    Enable users to upload documents, including images and other files, for review.
•    Provide document download capabilities in multiple formats, including PDF and CSV.

- Contract Period/Term: 3 years