Educator Licensing System

The Vendor is required to provide reviewing and approving an application involves verification of applicant data and completion of background checks through API connections with multiple State agencies, a payment processor, and data submitted by educator preparation programs to an internal database.
- Once licenses are issued, additional APIs are engaged during the licensure auditing process, including connection to other department in-house systems.
- Obtain a person / user profile-based system where multiple user types can exist and all communications, including license applications, can be tied to an individual’s identity.
- Users may include, but are not limited to, educators, employers, preparation programs, members of the public, and State staff.
- The solution must support the following user profile / contact management use cases:
•    Applicant submits an application for a license.
•    Constituent contacts department via email or voicemail, which automatically creates a profile for that person. 
•    One example could be a parent reporting inappropriate behavior from an educator to a student.
•    Department staff creates a profile for someone who may have contacted them outside of the licensing software / website, such as an email sent directly to the department staff person’s email.
•    Ability to manage duplicate contact / user accounts or profiles.
- Solution must allow a non-educator user to create a profile with different required values than an applicant’s profile.
- Educator must be able to submit an application for an educator license.
- Educator must be required to submit an application to change their name.
- Educator must be able to submit new documentation and view/download/carry forward previously uploaded documentation to avoid submitting the same documentation again.
- Receive, manage, and reply to incoming inquiries from authenticated and no authenticated users.
- Online, Web-based Application: The proposer must deliver all components of their solution via an online website, accessible by users 24/7
- This includes, but is not limited to, any vendor or third-party software used by Proposers to provide services or store State data.

- Contract Period/Term: 4 years
- Questions/Inquires Deadline: October 30, 2025