Incentive Management Platform

The vendor is required to provide incentive management platform CM incentive management platform that will – in partnership with agency and the contingency management (CM) providers – provide motivational incentives to participants who meet program goals and collect patient utilization data for evaluation purposes.
- Provide a comprehensive incentive management platform for selected CM providers that includes the following features:
•    Automated incentive delivery: real-time calculation, delivery, and tracking of incentives. 
•    Customization: ability to configure various incentive delivery schedules, reinforcement periods, and targeted behaviors. 
•    Security: ensuring data privacy and security compliance. 
•    Reporting: detailed reporting and analytics on program outcomes.
•    User-friendly interface: easy-to-use interface for both staff and participants. 
•    Training: support and training for staff to effectively use the platform.
•    Compliance: compliance with relevant state and federal regulations and guidelines and mechanisms to prevent fraud, waste, and abuse.
- The following requirements:
•    Develop and implement an incentive management (IM) service, including providing the ability to register providers and participants, calculate participants incentives, and distribute the incentives to participants. 
•    Develop and produce training materials and facilitate training for the IM service for end users, including administrators, providers, and participants. 
•    Provide a detailed description of how and whether it supports training and education for participants.
•    Collect, validate, calculate, analyze, and translate data, including but not limited to, provider data, beneficiary data, performance measures, encounter data, and medical records. 
•    Provide ongoing technical support for end users of the IM service, including a help desk or customer service 
•    Develop, implement, and maintain processes for compliance with all applicable federal and state privacy and security rules and regulations regarding the receipt, storage, and transmission of clients’ health information.
•    Establish and report on program integrity processes to address the risk of waste, fraud and abuse by end users and employees or subcontractors through the improper dissemination and use of financial incentives.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 5, 2025