Ticketing Software

The vendor is required to provide ticketing and donor management platform to address current challenges with fragmented systems, limited compatibility with banner and bluefin, manual processing, and inconsistent reporting.
- The new solution must streamline ticketing, donations, and student access; enhance mobile functionality; ensure PCI-DSS compliance; and improve data accuracy through real-time integration and automation.
- Platform that supports athletics, theatre, and student activities while strengthening financial and donor management.
- System implementation and configuration
•    Provide a fully branded, large-scale, real-time e-commerce solution for ticketing, donor management, and associated university events. 
•    Configure and customize the system to align with university branding and operational requirements. 
•    Migrate all existing customer, donor, transactional, and historical data accurately from the current system. 
•    Provide approximately 350,000 customer records, 5 years of transaction history (approximately 1.7 million records), and donor data (approximately 25,000 records) in csv or SQL format. 
•    Provide a detailed data mapping document and conduct at least two test migrations before final cutover. 
•    support a unified and seamless platform integrating sales, ticketing, donor, and student online ticketing and lottery functionality, as well as post-season and additional university events related to theatre, student activities, and other departments.
- Integration requirements
•    Integrate seamlessly or through API with the university's current ERP system (banner or equivalent) and payment gateway 
•    Must be fully compatible with banner and bluefin, ensuring seamless data exchange for student, financial, and transaction records.
•    Support API-based or secure file transfer integrations with university systems, including student registrar data, donor databases, and payment gateways. 
•    Maintain real-time synchronization between ticketing, donor management, and financial systems.
•    Provide integration capabilities to support CRM systems, fundraising platforms, and data analytics tools. 
•    The system must be able to connect easily and securely with the university’s other software systems and tools. 
•    Provide complete and easy-to-understand API documentation that explains what data can be shared between systems, how systems connect and communicate, and what security steps are used to protect the data. 
•    The system should use standard, modern API formats that make it easy for the university’s it team to build and maintain connections. 
•    Also give access to a test environment (sandbox) so university staff can safely test integrations before going live. 
•    Any updates or changes to the API must be clearly documented and shared, so the university always knows what’s changing.
- System functionality and features
1. Ticketing and e-commerce
•    Season, single, and mini-plan ticket sales
•    Student tickets and lotteries with priority point integration
•    Pick-a-package, flex plans and item bundles
•    Event parking permits and postseason ticket processing
•    Season ticket requests, renewals, and seat upgrades
•    Reusable barcodes and combo items
•    Online gift certificates and miscellaneous item sales (e.g., kids clubs, clinics, merchandise)
2. Support and donor management functionality
•    Centralized donor database: maintain complete donor profiles, giving history, and event attendance within a unified, integrated database.
•    Membership and priority access integration: support donor and membership levels to automate priority seating, early access, and other benefit tiers tied to contribution levels.
•    Self-service donor portal: provide an intuitive, web-based portal that allows donors to manage their own accounts, review giving history, renew memberships, and purchase tickets.
•    Data management: offer secure API functionality and data import and export capabilities to facilitate real-time synchronization between donations, memberships, and ticketing records.
•    User experience: ensure an easy-to-use interface for both donors and university staff, minimizing the need for extensive training.
•    Training: vendor shall provide comprehensive training for university personnel (both virtual and onsite) covering system setup, maintenance, and daily operations.
•    Customer support: vendor must provide responsive customer service with defined support hours, guaranteed response times, and a dedicated account manager assigned to university.
3. Customer engagement and sales optimization
•    Cross-sell and upsell capabilities with configurable promotions.
•    Support for “view from seat” and 3d interactive maps.
•    Ability to display targeted offers during purchase and confirmation stages.
4. Mobile optimization
•    Fully optimized for mobile browsers and operating systems.
•    Secure mobile ticketing with state and digital wallet compatibility (apple wallet, google wallet).
•    Contactless entry with QR or state scanning.
•    Allow ticket transfer, resale, and exchange directly from mobile devices.
5. Account management
•    Enable customers to manage renewals, view history, transfer tickets, process returns, and track priority points online or via mobile.
•    Include student ticketing and student priority point tracking.
6. Seat upgrades and reseating
•    Enable reseating and upgrades based on university-defined priority point systems.
•    Include 3d visual seat maps for selection and management.

- Contract Period/Term: 5 years
- Hold Pre-Proposal Meeting Date: November 5, 2025
- Questions/Inquires Deadline: November 10, 2025