One Card Software Solution

The vendor is required to provide cloud-based credential and transactional solution with related services.
- Real-time solution that supports access credentialing (mobile and card), online photo submission, patron-facing account management, meal plan and stored value accounts, and robust integration capabilities with other campus systems.
- Credentialing and account management
•    Provide secure access credentialing via mobile devices and physical cards.
•    Enable online photo submission with customizable workflows, automated validation, and Realtime feedback.
•    Deliver a patron-facing portal and app for account management, including balance checks, transaction history, deposits, meal plan purchases and changes, card lost and found reporting, and guest account access.
•    Support real-time permissions, customizable notifications, and administrative reporting.
- Patron transactions and meal plans
•    Facilitate peer-to-peer dollar transfers and meal donations through the online portal, with customizable rules and account types.
•    Enable purchase and modification of meal plans, including proration, start and end dates, and multiple plan types.
•    Integrate automated billing to university systems (e.g., PeopleSoft).
•    Support off-campus programs, conferences, discounts, and dynamic split tender functionality.
- System integrations
•    Provide APIs or equivalent methods for data exchange with campus systems, including compatibility with Fargo connect and multi-tech card issuance.
•    Identify current and potential integration partners.
- Administration and reporting
•    Offer web-based administrative access with role-based security controls.
•    Enable editing and management of patron records, photos, and custom attributes.
•    Provide dashboard and reporting capabilities, including real-time and scheduled reports, audit trails, and data exports.
•    Support remote administration and troubleshooting.
- System requirements
•    Deliver a cloud-based solution utilizing single sign-on (SSO) with high availability (99.9% uptime).
•    Ensure compatibility with multiple browsers and devices, including iPad and tablet admin functionality.
•    Support offline transaction logging and negative balances (as defined by university policy).
•    Manage multiple credential types and automate user imports and updates.
- Support and service level agreement
•    Provide 24x7 emergency support with a 1-hour response time, dedicated account management, and clear escalation procedures.
•    Ensure regular updates, bug fixes, and enhancements with minimal service disruption.
- Security and compliance:
•    The system must comply with local, state, and federal security standards as well as soc2 documentation requirements.
•    System compliant with acts, and red flag regulation requirements
•    System support two-factor authentication like Cas, shibboleth, or SAML
•    Undergo regular security audits and provide documentation upon request.
- Accessibility requirements
•    The platform must comply with the web content accessibility guidelines (WCAG) 2.1 aa standard or higher.
•    Ensure compatibility with screen readers, keyboard navigation, and other assistive technologies.
•    Provide alternate text for all non-text content and ensure readable, high-contrast visual design.
•    Support accessible form fields, error identification, and instructions.
•    Offer documentation and testing results demonstrating accessibility compliance.
•    Commit to ongoing monitoring and updates to maintain accessibility as standards evolve.
•    Include accessibility support in user training and documentation.

- Pre-Proposal Conference Date: November 7, 2025