Parking Access and Revenue Control System

The vendor is required to provide parking access and revenue control system (PARCS) that will fully replace the existing systems.
- Credit card payments and vendor security
•    The payment solution must (1) use a merchant id (“MID”) obtained by and in the name of the contractor as merchant of record or (2) process credit card payments through the use of a MID obtained by the county’s department of finance from its merchant card services provider by and in the name of the county as merchant of record.
•    MID obtained by and in the name of the contractor as merchant of record, contractor must:
o    Provide the amount of any additional cost for contractor owning the MID and proposed method for payment of those costs,
o    Provide terms and SLA for timely transmittal of revenue to county’s bank, 
o    Provide terms and SLA for timely availability of transaction and reconciliation reports, and 
o    Provide terms and SLA for handling chargebacks.
- Quality assurance
•    All PARCS components and their installation must comply with all laws, ordinances, codes, rules, and regulations of the public authorities holding jurisdiction over this part of the project.
•    Provided with seven business (7) days’ notice to review the completed installation prior to acceptance testing.
•    Parking control system incorporating features which minimize maintenance shall be provided and meet the following requirements:
o    Provide for ease of performance verification and failure detection while minimizing effort required for adjustment.
o    Provide unobstructed access to equipment components. 
o    Minimize requirements for special tools and test equipment. 
o    Provide for easy removal and replacement of components. 
o    Provide a system and components that have a service life of seven years (minimum) and specify periodic maintenance requirements in the maintenance manual to meet that life expectancy.
- System components performance specification
•    The PARCS contractor must provide complete hardware, sub-systems and software systems
•    Document using flow charts, sample control system reports, and operational narratives.
•    Each station and control box exposed to weather conditions must have heater units installed with on/off and auto functions.
- Intercom and camera system
•    Provide a turn‐key IP intercom system that consists of two host intercom stations, an integrated camera system, and an integrated microphone and speaker in each entry station, exit station, automated pay‐on‐ foot stations, etc.
•    The intercom shall be a push‐button intercom such that in the event a parker needs assistance while stopped in a lane the button can be pushed and a connection established between the field location and any host intercom station. 
•    Calls can also be initiated from within the parking office.
•    The intercom system shall utilize voip. 
•    The intercom and camera communications shall be directed to a command desk console located in the parking office within the garage with roll-over capabilities to a second call center station as designated by the county. 
•    The parking office shall be equipped with an intercom base station that displays the physical location of the incoming intercom call.
•    It shall be possible that if one intercom is open, and a second call comes in, the parking manager shall be able to place the first call on hold and answer the second call.

- Contract Period/Term: 2 years
- Questions/Inquires Deadline: November 21, 2025