Citizen Identity Access Management System

The vendor is required to provide citizen identity access management (CIAM) system of understanding available market solutions, vendor capabilities, and industry best practices to guide the state’s decision-making process.
- Purpose
•    Identify vendor capabilities in identity proofing, federation, and authentication.
•    Understand technical approaches to integrating legacy and custom state applications.
•    Explore multi-factor authentication (MFA) options and account management workflows.
•    Evaluate potential challenges, such as non-unique usernames and user store migration.
•    Assess vendor ability to support the state’s use cases for citizen digital identity.
- We believe the digital government strategy will:
•    Make it easier to discover our resources.
•    Show we know our citizens and anticipate their needs.
•    Protect the privacy of users and build trust.
•    Simplify how we present our services, so they are intuitive.
•    Give access to everyone, no matter where they live or their abilities.
- Customer identity and access management (CIAM) solutions to integrate with our broader initiative to deliver a new digital engagement platform (DEP). 
- The aim is to deliver seamless, engaging experiences for our customers and stakeholders who interact with our agencies using digital services. 
- CIAM is seen as a critical enabler in allowing customers access to these services in a secure but frictionless manner, by managing their identity, authentication, authorization, and personalization at every step of their customer journey. 
- The DEP evolves, there will be a need to extend and scale the CIAM to support use cases, which may be delivered using web interfaces as well as application programmable interfaces (APIS).

- Questions/Inquires Deadline: November 10, 2025