Virtual Tour Solution

The vendor is required to provide virtual tour solution for include:
•    Ability to initially offer virtual tour for our main campus.
•    Ability to incorporate additional campuses into the virtual tour in the future. 
•    Ability to integrate and communicate with slate, the university’s CRM solution. 
•    Ability to add multiple language options (e.g., Spanish, Chinese, Korean, German, Arabic, and closed caption) 
•    Ability to capture lead generation information 
•    Ability of end-user (i.e., prospective students and families) to choose the part of campus they want to virtually tour and be able to do a self-guided, self-paced tour of campus in-person 
•    The tour will be integrated on our website, via mobile devices, social media, and in collaboration with other partners 
•    Include downloadable application feature 
•    Html5 technology or better in a responsive web design format 
•    Include a combination of 360-degree tours, virtual-guided and interactive tours, videos, photos, and e-maps 
•    Virtual tour must use real footage (not animation or fully digitized video; digital enhancement can be considered) 
•    Drone service or footage is not something the university is interested in where we have these services in-house; however, offeror can detail what they provide in this field and how the university will submit or upload their footage to offeror’s solution. 
•    If applicable, any use of the university logo will need to adhere to eastern university’s most recent visual identity guide. 
•    University will provide access to approved logos, marks, colors, etc. 
•    There will be no deviations from approved branding. 
•    Final designs must be pre-approved by the university prior to going live. 
•    Ability to connect to university office of admission and other university departments through embedded links within videos, tours, and photos 
•    Full implementation timeline to be under twelve (12) weeks from contract award date; 
•    Administration burden on university staff to be under 35 hours 
•    Provide on-demand reporting analytics that will give university insight on prospective students’ and families’ preferences and priorities, and areas in need of improvement 
•    Proactively provide free product upgrades and improvements as they become available 
•    Discussions to ensure the university is maximizing the virtual tour experience and support is available 
•    Provide a dedicated account management team 
•    Provide expert marketing collaboration to maximize results 
•    Provide university with full administration and content management capabilities and training 
•    Provide virtual hosting on the university website with 24-hour-response-time maintenance and support.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 12, 2025