Voluntary Supplemental Insurance Benefits and Benefits Administration Platform Portal

The Vendor is required to provide various supplemental insurance benefits and benefits administration platform portal to employees of county.
- These employee benefits plans are designed to attract and retain qualified personnel.
- Provide county employees with access to voluntary supplemental insurance products and other benefit options while delivering an integrated digital platform for benefits enrollment, administration, and ongoing management.
- Expand benefits offering to include additional supplemental benefits effective January 1, 2027, including:
•    Accident
•    Critical Illness w/Cancer
•    Hospital Indemnity
•    Perm Life Insurance
•    Identity Theft
•    Legal Plan
•    Pet 
- Insurance - goals and objectives of the supplemental benefits program include:
•    Structure programs so that eligible employees can select several benefit levels of coverage for them to purchase;
•    Plans offered will be Health Savings Account (HSA) compliant;
•    Provide effective communications to employees by providing written and visual materials in a simplified, easy to- understand manner. Effective communication is required so that participants are well-versed in their benefit options to make educated selections. Communications shall be provided in English, Spanish and other languages as required;
•    Provide responsive customer service including telephonic and online resources;
•    Provide timely reporting on supplemental insurance coverage to the County;
•    Process claims accurately and timely; and
•    Comply with applicable laws and regulations.
- Provide effective communication to employees by conducting meetings and by providing written and visual materials in a simplified, easy-to understand manner.
- All active employees shall be provided with online access to flyers and plan documents.
- Provide a toll-free customer service number that is available 8:00 am – 5:00 pm, CST, Monday through Friday, as well as an interactive voice response system available twenty-four (24) hours per day.
- Provide prompt customer service and thorough and responsive processing of all claims submitted by the plan participants.
- Customer service representatives shall have access to claims, provider listing, employer-specific benefit summaries and eligibility information.
- The benefits administration portal shall deliver enterprise level functionality suitable for county operations through:
•    Cloud-based architecture ensuring 99.9% uptime availability with robust disaster recovery capabilities.
•    Responsive web design compatible with desktop, tablet, and mobile devices.
•    Single sign-on integration with Harris County existing authentication systems.
•    Multi-language interface supporting English and Spanish at minimum.
•    Advanced security protocols include multi-factor authentication and data encryption.

- Contract Period/Term: 1 year
- Questions/Inquires Deadline: November 07, 2025