Encelium Software Support

The vendor is required to provide encelium software support and hardware support including:
•    Priority level telephone support, with maximum 4-hour response time during business hours 
•    Software updates and upgrades included. 
•    Factory-trained service technicians
•    Contract support hours to include customized training and troubleshooting including remote system diagnostic inspection, system configuration modifications, general system management, identifying and defining any system problems and providing solutions. 
•    2 on-site system visits including all travel costs. 
•    Visits include testing, adjustments, repairs, training, system optimization and troubleshooting, as requested. 
•    Visits to be scheduled within 14 days of request. 
•    On-site support technicians to system components which are accessible such as; boards, switches, and other low voltage components that make up the encelium lighting control system.
•    The agreement will cover 12 months.

- Contract Period/Term: 1 year