Bookstore Retail Management and E Commerce System

The vendor required to provide bookstore retail management and e-commerce solution that supports the full retail lifecycle, including in-store point-of-sale (POS), inventory management, e-commerce, textbook operations, customer management, reporting, and integrations with university systems.
- Point of sale (POS) system
1. Security and access controls
•    Cashiers are required to sign in through single sign-on (SSO) system.
•    The till will automatically lock after a period of inactivity, with configuration access limited to administrators.
•    Hierarchical access levels (cashier, supervisor, manager, owner) with configurable permissions.
•    Administrator(s) control over printing of cashier reports, deposits, and transaction summaries.
•    Drawer open restrictions and programmable day-end auto shutdown.
•    Ability for management override and real-time access without system delay.
•    POS must remain operational offline and synchronize upon reconnection.
•    Data backed up daily.
2. User interface
•    Touchscreen functionality with optional keyboard shortcuts.
•    Barcode scanning (universal UPC support).
•    Compatibility with magnetic stripe, smart chip, RFID, and embedded chip readers.
•    Mobile POS capability.
•    Ability to display images and promotional information at checkout.
•    Custom data entry screens (e.g., serial number, student id, mail and web orders).
•    Built-in training and help modes.
3. Capacity and performance
•    High transaction throughput (<10 seconds per transaction).
•    Support for discounts, coupon codes, promotions, and special orders.
•    Capable of managing textbooks, general merchandise, apparel, consignment, and event tickets.
- E-commerce platform
1. User interface and functionality
•    Industry-standard retail website layout (examples to be provided).
•    Advanced search filters (i.e., Color, size, brand, category, etc.).
•    Product pages supporting multiple color and size variants.
•    Student booklist searchable by id, course, or section, supporting new, used and digital formats and “required, optional and either” configurations.
•    Online gift card balance check and redemption.
•    Secure, user-friendly checkout for in-store pickup or shipping.
2. Capacity and content management
•    High-volume transaction support and secure web hosting.
•    Flexible promotions and discount rules with tracking.
•    Admin interface to manage products, descriptions, pricing, and images.
•    FTP and web management access for customization and uploads.
- Integration
•    Real-time synchronization between POS and e-commerce.
•    Integration with PeopleSoft (student administration and financial systems).
•    Support for future integrations as identified in project requirements.
•    Flexible architecture allowing addition or relocation of terminals.
•    Inventory “bundling” and dynamic stock updates.
•    Support for sales restrictions by customer type or category, with override capability.
- Payment processing
•    Support for multiple payment methods: cash, cheque, credit and debit card, sponsor accounts, invoices.
•    Integration with Moneris services (required).
•    Ability to issue and redeem both physical and digital gift cards.
•    Fast, reliable transaction processing consistent with cash payment times.
- Reporting
•    Real-time and historical reporting, including:
o    Sales summaries, transaction reports, cashier activity, and hourly trends.
o    Inventory lookups, cycle counting, vendor reports, and margin analysis.
o    Ad hoc report generation with export to excel or other formats.
•    Proponent’s templates will be utilized but customized to provide the above.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: November 19, 2025