Usability Testing Solution

The vendor required to provide usability testing solution for include:
•    The platform should support the following test types:
o    Moderated studies
o    Unmoderated studies
o    Surveys
o    Prototype testing
o    Live website testing
o     [Nice to have] task analysis
•    The platform should integrate with:
o    Figma for design and prototyping
o    Mural or Figma for collaboration
•    The platform should support testing configurations:
o    By device type - desktop, mobile, and tablet testing
o    By operating system
o    By browser type
o    With screen-readers and other adaptive technologies
•    The platform should have capabilities to target, screen, and manage participants based on demographic factors.
o    The platform should contain the option to create custom screener questions
o    The platform should have tools for managing participant scheduling, live session times, communication with participants, and reminders.
o    The platform should have capabilities to distribute financial incentives to participants.
•    The platform should have large and diverse recruitment panels, and capabilities to target participant profiles across many demographics:
o    Age
o    Race
o    Gender
o    Location
o    Income level
o    Use of accessible technology due to disability etc.
•    The platform should provide the following features related to analytics automatically:
o    Task completion time
o    Time on task
o    Mis-click rate
o    Number of errors
o    User satisfaction
o    [Optional] browser zoom and contrast level
o    [Optional] details on users’ technology - device, browser, adaptive technology, etc.
o    [Optional] default browser language
•    The platform should offer templates for common workflows, and should have the ability to create and re-use workflows.