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A government agency in New Hampshire issued “Back Office System” (RFI). Solicitation SYS-3119 closed on December 19, 2025. Eligibility: Only for USA Organization.
The Vendor is required to provide back office systems and operational services to support E-ZPass electronic tolling, video tolling, and unpaid toll processing.
- Provide a comprehensive understanding of the back office products and services currently available in the marketplace.
- Provide to replace its legacy back office system with modern back office systems and operational services.
- The services currently provided:
• Call center services
• E-ZPass account management
• Pay-by-plate account management (pre-pay and post-pay)
• Transaction processing
• Anonymous account management
• E-ZPass reciprocity
• E-ZPass hub administration
• Transponder management
• Transponder leasing
• Transaction and revenue reconciliation
• License plate image review
• Violations processing
• Department hold process
• Toll rate discounts
• Interactive voice response (IVR) system
• Intelligent virtual assistant (IVA)
• Website chatbot
• Local walk-in centers (3)
• Mail house operations
• Lockbox operations
• E-ZPass state website hosting
• Financial and other 3rd party interfaces
• E-ZPass plus
• Mobile phone application.
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-3119) closed on December 19, 2025. See similar open RFPs below.
A government agency in New Hampshire. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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