Enterprise VoIP Solution

The Vendor is required to provide solution providers, and resellers capable of designing, deploying, and supporting a secure, scalable, and modern Voice over Internet Protocol (VoIP) solution to replace agency department legacy telephony systems across over 1,800 school and administrative sites.
- Provide a modern, secure, and scalable VoIP solution that aligns with its operational, technical, and compliance needs across a large and diverse educational environment.
- User Scope
•    Support for 150,000+ staff across 1,800+ schools
•    Must accommodate parent-facing and multilingual features
- Deployment Model
•    Cloud, on-premises, or hybrid options
•    WAN-independent calling capabilities for emergency functions
- Integration & Interoperability
•    Microsoft Teams Calling & Presence
•    API, web hooks, telemetry, and event-driven integrations
- Network & Performance
•    99.99% availability for core call services
•    Real-time monitoring of QoS, MOS, jitter via Agency
•    Must handle large, sudden call volumes without service degradation
- Features Required
•    Unified dial plan
•    Voicemail, transcription, and analytics
•    Presence, call queues, IVR, paging, recording
•    Emergency services, SMS/MMS, verified business messaging
•    Device management (provisioning, updates, troubleshooting)
•    Site-based delegated administration (Agency and audit logging)
- The main documents for this RFP are not accessible on our website. Kindly reach out to the contact person listed in this description for more details.