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A non-profit organization in Florida issued “Comprehensive Labor and System Support Coverage Services” (RFP). Solicitation SYS-3173 closed on December 10, 2025. Eligibility: Only for USA Organization.
The Vendor is required to provide comprehensive service labor and system support coverage for its critical infrastructure systems.
- This service coverage encompasses approximately 500 physical and network-connected devices, including access control readers, security cameras, iSTAR controllers, and other associated system components.
- Provide comprehensive service labor and system support that includes but is not limited to:
• Emergency Service Calls: Immediate response to critical system outages impacting operations.
• System Troubleshooting and Diagnostics: Remote or on-site evaluation, fault identification, and corrective action.
• Component Repair Labor: All labor associated with diagnosing and repairing/replacing system issues.
- Work Order Management:
• Real-time status tracking and service metrics
• Custom reporting capabilities
• Secure document library
• Automated alerts and administrative controls
- Key System Features
• Unified dashboard for risk detection, predictive maintenance, and automation
• Real-time device performance monitoring
• Compliance reporting for outdated or vulnerable firmware
• Automated maintenance tasks (firmware updates, password rotations, etc.)
• Detailed device lifecycle logging, including device “birthdate” (installation or onboarding date), model information, firmware version, and operational history, allowing proactive tracking of device aging and replacement needs.
- Responsible for:
• Verifying that software updates, patches, and configuration changes maintain interoperability among all connected systems.
• Coordinating with agency energy’s internal IT and security teams prior to implementing any updates or changes that may impact system communications or integrations.
• Supporting existing integrations and providing documentation or technical assistance as needed to preserve seamless functionality across platforms.
- Contract Period/Term: 3 years
- Questions/Inquires Deadline: December 03, 2025
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-3173) closed on December 10, 2025. See similar open RFPs below.
A non-profit organization in Florida. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 3 years.
Questions and inquiries must be submitted by December 3, 2025.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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