Problem Resolution System Complaint Resolution Assistance

The vendor required to provide problem resolution system office (PRS) by investigating state complaints received by PRS from intake to resolution on behalf of and under the oversight of agency.
- PRS complaints include, but are not limited to:
•    Review submitted complaints to identify issues appropriate for investigation.
•    Provide the complainant with the opportunity to submit additional information, either orally or in writing, about the allegations in the complaint.
•    Provide the school or district with the opportunity to respond to the complaint.
•    Conduct investigatory and evidence gathering processes including preparing correspondence making a request for local report using PRS standard correspondence templates. 
•    Review complainant’s rebuttal to districts or school’s local report (if any).
•    Review all relevant information and analyze evidence to evaluate district or school compliance with relevant laws and regulations.  
•    Prepare correspondence summarizing the evidence reviewed, findings of fact, conclusions, and reasons for the recommended decision. 
•    Letters will include findings of compliance or non-compliance and the factual basis for each using standard PRS correspondence templates. 
•    Letters will meet all applicable federal and state requirements.
•    Communicate with the parties involved in the complaint as needed.
- Budget: $250,000.00

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: November 28, 2025