Learning Management Service Platform

The vendor required to provide a hosted learning management service (LMS) platform with administrative access, technical support, and access to a national course catalog.
- Requirement:
•    Host a branded affiliate LMS portal with a dedicated URL and web-based access
•    Provide administrative access for affiliates to manage users, courses, and reporting
•    Customize the portal with affiliate branding, introductory text, and contact and help information
•    Grant access to a national catalog of public health and related courses
•    Provide membership in the affiliate consortium, including:
o    Bimonthly calls
o    Annual meetings
o    Monthly newsletter
o    Active listservs
•    Deliver ongoing technical support, including:
•    Routine updates and emergency maintenance
•    Performance enhancements and debugging
•    Compliance with security standards
•    Ticket tracking system for technical issues and requests
•    Offer unlimited phone support for one designated site manager
•    Offer unlimited email support for up to five staff
•    Provide up to 10 hours per year of administrative assistance
•    Deliver training support for up to 12 affiliate staff in the first subscription year
•    Allow affiliates to create, upload, and customize branded course content, training plans, and certifications
•    Enable grouping structures for compartmentalized or shared data across jurisdictions
•    Allow assignment of unlimited administrative roles to affiliate and partner agency users
•    Provide reporting capabilities on user data, course activity, assessments, and training outcomes
•    Support manual user registration, course approval, and learner support tools
•    Enable development and dissemination of surveys and training plans
•    Manage course rosters, certificates, CE tracking, seat capacity, and prerequisites
•    Align courses to public health competencies and track by standard
•    Provide a compliant, customized web portal with affiliate-provided graphics and content
•    Ensure redundant fiber connectivity and carrier-neutral data center access
•    Notify affiliates of planned outages with at least 72 hours’ notice
•    Scale services within 30 days upon request (e.g., storage, servers, bandwidth)
•    Maintain 24/7 server and data center monitoring
•    Provide cybersecurity insurance of at least $5 million per year
•    Comply with ramp cybersecurity policy and achieve certification by September 30, 2026
•    Meet minimum server specs: shared KVM server, 2 CPU cores, 2gb ram, windows server 2012 r2 or Linux with Apache
•    Provide 10gb of content storage per affiliate and unlimited monthly data transfer.

- Contract Period/Term: 2 years