Microsoft Unified Support Services

The vendor required to provide microsoft unified support services shall be delivered remotely with secure access to government systems provided as authorized by the using governmental units (UGUS).
- Category of services
•    Unified enterprise base support
•    Unified support add-on services
•    Enhanced solutions
- Microsoft may update their support services offerings from time to time, provided that the level of support services purchased will not materially decrease during the current term.
- Remote access
•    Unless otherwise agreed upon, all services shall be performed remotely. 
•    Contractor personnel shall access the UGU’S systems only through UGUS’ approved secure remote access methods. 
•    The UGU will provide authorized user accounts for remote access, documentation of system architecture, licensing inventory, and current configurations and points of contact for escalation and issue validation. 
•    All access shall follow least-privilege principles. 
•    Contractor accounts must be timebound, pre-approved, logged, monitored, and reviewed by the UGU. 
•    No persistent, unattended, or unmonitored access is authorized. 
•    Data may not be copied, stored, or transferred without written UGU approval.

- Contract Period/Term: 5 years
- Non-Mandatory Pre-Bid Conference Date: December 12, 2025
- Questions/Inquires Deadline: December 12, 2025