Parks Digital Ticketing Software

The vendor required to provide turn-key ticketing solution including, but not limited to, furnishing ticket sales for park entry and the four (4) day fair event, accounting and support services, training of staff, and if necessary, the use of a computer system including software and hardware for the county.
- Functionality
•    Ticketing system requirements must include the ability to sell and manage a real-time inventory of general and reserved admission entry tickets at camp.
•    Provide an internet-based, secure, brand-able, online storefront and shopping cart experience for end-user customers that allows for credit card processing and issues unique codes that can be scanned for each ticket purchased.
•    Scanned ticket data must be received in real-time by the system for immediate, up-to-date reports on redeemed, voided or invalid tickets.
•    The branded ticketing site may be accessed by customer off a link, from site at county’s choosing, unless a more seamless integration method is available.
•    The storefront must also be optimized for mobile device use.
•    Ticket delivery methods for online purchases must include print at home and mobile device redemption.
•    Ticketing system must have the ability to download unique codes for alternative ticket sales. downloaded codes must scan through contractor’s ticket validation process.
•    Ticketing system must have the ability to upload compatible codes which can be sold and validated through contractor’s system.
•    System must provide a client-side backend that allows for county user access and permission levels for store set up, testing, report viewing, order and report downloads, promo code utilization, re-issue of lost tickets or processing of refunds and other customer service functions.
•    Features of the backend system should include auto-expiration of sales of individual products with different offline dates, discount capability, allow for descriptions, disclaimers, and restrictions of use to appear on storefront. the system must also have the capability to add customized elements to tickets including but not limited to logos, photos, sponsor offers, and more.
•    Ticketing system requirements must include 24/7 client services access.
- Equipment
•    Must include
o    Ticket printers
o    Validation scanners
o    Kiosks
•    Support varying and mobile admission locations
•    System must be up and running and tested before April 1, 2026
•    Manage obstacles between admission locations due to the following:
o    Steel (rides) in the air.
o    Powerlines.
o    Concrete buildings.
- Administrative requirements
•    Tracking backend site must allow for multiple users and permission levels. 
•    County parks must have full control over refunding policies, setup, discounts, ticket wording, product listings, and all store related items. 
•    Reports must be available for download and viewing, with sorting capabilities by ticket type. 
•    Reports available for separation of tax and fees (surcharges) collections 
•    Proposed ticketing site must have capability to be fully branded by county parks. 
•    Provide a mechanism for online sales from social media sites (i.e., Facebook, Instagram, twitter, etc.). 
•    Contractor should have ability to provide email blasts and push notifications from contractors’ own data base. 
•    Ticketing site must have social media sharing options.
- Ticket requirements
•    Each ticket sold must have a unique code that can be scanned. system must allow for the following:
o    One-time scans (code expires after first scan).
o    Multiple scans for same code (i.e., unlimited admission season passes).
o    One-time scans at multiple locations (i.e., one scan at admission gate, one scan at concert).
•    System must allow for date or time specific codes that are only valid for a specified date or time range. 
•    All tickets sold online for print at home must have ample promotional space to accommodate.
•    Mobile version must offer similar, but in a mobile friendly format. 
•    Ticket stocks used for printing must be allowable for ambient heat exposures up to 120° 
•    Ticket options must include; but not limited to:
o    Season ticket.
o    Single.
o    Reserved
o    General admission.
o    Special offers.
o    Discounts.
o    Promoter codes.
•    Ticket purchasing options to include; but not limited to:
o    Internet.
o    Phone both iOS and android.
o    Will call.
o    Mobile.
o    Kiosk.
o    Online invoicing.
o    Any new technology available.

- Contract Period/Term: 1 year
- Pre-Proposal Conference Date: December 22, 2025