Image Silo Electronic Content Management System

The Vendor is required to provide of digitech systems’ imagesilo enterprise content management (“ECM”) system for the successful continuity and management of the agencies’ existing ECM system currently under licensure with the agencies.
- Required to work in concert with the preferred source agency selected by the agencies to scan and digitize the Agencies’ records.
- Provide support Service Level Agreements (SLAs) with expected response and resolution times for low, medium, high and critical issues.
- Cloud Hosting: Host the system in a secure, top-tier cloud environment, ensuring at minimum 98.9% uptime service levels;
- Advanced Features: Ensure the ImageSilo system includes advanced search capabilities, metadata tagging, automated workflows, and compliance with regulatory standards
- Retention and Disposal: Support automated retention scheduling and secure disposal of records in compliance with regulatory requirements; and
- Search and Retrieval: Enable advanced search capabilities, including full-text search and metadata filtering.
- Storage based fee structure, based on GB of storage used;
- A recovery time Service Level Agreement (SLA) is required by the Agencies to protect against any unforeseen outages;
- Application Security: Ensure that good software development practices and software security solutions are utilized;
- Data Encryption and Transmission: Data must be encrypted when at rest or in transmission;
- Identity Management Solutions: Hosting application must have an Identity Management or Directory structure to manage user’s identity and accesses to privileges, and controls for the privileges assigned to both identities and resources.
- Network Security: The hosting environment must have security of all parts of the network including firewalls, servers, clients, routers, switches, and access points that are in accordance with best practices. A Network/System Diagram will be required for documentation.

- Contract Period/Term: 5 years
- Questions/Inquires Deadline: December 18, 2025