Audit Management Solution Software

The Vendor is required to provide for a web-based, audit management system, with services provided through the cloud that will accommodate 15 end users.
- Eligible applicants are vendors with demonstrated experience in hosting and operating online audit management software in a statewide environment.
- Services will move from its manual processes for managing and completing its audit work, to a proven, automated software system.
- The audit work papers are created in Microsoft Word and Excel, and Adobe PDF Pro then saved in a OneNote file. 
- The audit file completion includes printing, scanning, and manual work paper referencing, which is tedious and inefficient. 
- The main areas for greater automation and efficiency are work paper and evidence management, management reporting, and issue tracking. 
- The software system must include an offline feature, as our staff occasionally perform field audits in remote locations without internet access.
- System must provide an integrated system of electronic working documents, scheduling, notifications to users, issue tracking, workflow management, and reporting analytics.
- Solution must automate the entire audit process, including but not limited to:
•    Ability to upload and work on documents and assign documents to other users within a workflow.
•    Review and approval of audits, audit programs, control programs, and work documents.
•    Report generation.
•    Issue tracking, including time tracking, creating and implementing action plans to resolve audit or controls issues.
•    Notify users of changes to a document or issues within a document that require user attention.
•    Be a repository for standard templates, checklists, and frameworks to promote adherence to management-approved steps and professional practices within Audit Services.
- Provide an off-the-shelf Audit Management System, offered as a Software as a Service (SaaS), Cloud-based application
- The Cloud-based application must be FEDRAMP-certified.
- Must conduct training and provide related materials (web-based training, reference manuals, knowledge base access, video tutorials, etc.)
- Must provide ongoing Support and Maintenance, including user issues, system upgrades, fixes, and enhancements.
- The underlying infrastructure of the platforms, such as servers, databases, networking (including traffic egress and ingress), and storage, must be included in the core licensing.
- Must provide manned telephone support via a toll-free number and web/email support during business hours (Eastern Time).
- Must provide performance report metrics, including uptime percentage and support requests, classifications, and response and resolution times.
- Must maintain all components of the platforms and the underlying infrastructure.
- Must provide policies documenting the physical and environmental security controls protecting data and information, hardware, human resource assets and storage facilities.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: December 23, 2025