Short Term Rental Monitoring Software

The vendor required to provide short-term rental (STR) monitoring, compliance, and enforcement services.
- Short-term rental listing identification
•    Platform monitoring- monitor all major STR platforms and identified local platforms 
•    Web scraping: automatically scan and collect active data and archiving, including:
o    Listing id
o     Address
o     Owner name and mailing address
o     Host name and contact
o     Property type- single family dwelling, duplex, condo, cottage
o     Number of bedrooms
o     Number of occupants
o     Nightly rate
o     Availability calendar
o     Photos and guest reviews
•    Estimate gross revenue and archive data 
•    Estimated tax revenue 
•    Generate statistics on and group by room type, occupancy rate, host name, owner name, average nightly rates in a dashboard report 
•    Flag for bookings less than 30 days 
•    Updating listing activity and details every 3-5 days
- Dashboard and database
•    Presented in a format which collates all listings and their characteristics by identified STR address as well as STR listing host. 
•    Searchable and sortable by aggregated characteristics, as well as STR address. 
•    Search and sort functions should be executable by municipality staff. 
•    Search and sort function results should be exportable to a customizable report in excel or csv format. 
•    Include and archive screenshots of the STR listings as well as copies of the photographs appended to the STR listings. 
•    Screenshots and photographs should contain readily identifiable information such as date taken and URL or other such information that makes it readily identifiable.
•    Dashboard and database should include the ability to mass export said screenshots and photographs with the identifiable information affixed. 
•    Dashboard and database should allow municipal staff to export a list of STR addresses as mappable coordinates for the purpose of importing these locations into the town.
- Registration and renewal portal
•    Online application for property owners and operators
•    Fields configurable to meet town needs
•    Online permit fee payment options
•    Permit expiration and renewal alerts
- Inspection’s module
•    Online inspection scheduling for owners, operators and staff.
•    Or able to integrate with existing municipal systems.
•    Record inspection data, including notes and complaints
•    Owner notification of inspection results
- Complaint and concern 24/7 hotline and online form
•    24/7 call center for citizens to contact and report complaints verbally.
•    Web based link to complaint page to provide complaint description and complainant contact information.
•    Email notification to the town of team when complaints are logged
•    Hotline dashboard for tracking complaint volumes, trends, and categories
- Outreach campaign
•    Configure letter templates with town of branding and letterhead.
•    Targeted letter campaign to inform illegal operators regarding compliance requirements and procedures.
•    Campaign to include one introductory letter and allow for multiple letter steps to escalate enforcement actions.
•    Provide ability to send targeted and mass emails to STR property owners and contacts. 
- Service requirements and support
•    Implementation: provide any necessary installation, configuration, and setup of the monitoring solution.
•    Training: conduct unlimited training sessions and instructions to the town on how to effectively use and navigate the monitoring software.
•    Technical support: provide dedicated account manager for ongoing technical support to address any issues or concerns that may arise with the monitoring software.
•    Maintenance and updates: perform routine maintenance and provide regular updates to ensure the optimal performance and functionality of the monitoring software.

- Contract Period/Term: 3 years