Civic Platform

The vendor required to provide civic platform will include modules for building and permitting, planning and zoning, plan review, business licensing, short-term rental compliance, citizen service requests, and asset management.
- Requirement:
•    Building and permitting
•    Planning and zoning
•    Max review
•    Business licensing
•    Short-term rental registration and compliance
•    Citizen service request (CSR)
•    Street opening permitting and contractor registrar
•    Compliance monitoring features such as due date deliverables
•    Asset management capable
- Responsible
•    Software licensing and subscription
•    Configuration and custom
•    Data migration from legacy systems
•    Integration with third party system via API
•    Staffing and change
•    Ongoing support and maintenance
•    Conversion and integration of existing data from current system to new system
- Functional requirements
1. Building and permitting
•    Online permit application and payment
•    Workflow station and inspection scheduling
•    Document upload and version control
•    GIS integration for parcel data
2. Planning and zoning
•    Application intake and review workflows
•    Public hearing scheduling and notice
•    Comment tracking and decision documentation
•    Public comment portal with tracking to development reviews
3. Plan review
•    Electronic plan submission and mark
•    Conduent and sequential review routing
•    Reviewer comments and tracking
•    Integration with other plan review software
4. Business licensing
•    License application, renewal, and fee collection
•    Automated notifications for expiration
•    Integration with tax and finance systems
5. Short-term rentals
•    Registration and comparing
•    Integration with third-party monitoring tools
•    Enforcement workflow and violation tracking
6. Citizen service request
•    Public facing portal for submitting service requests
•    Mobile app compatibility
•    Routing to appropriate departments with status tracking
•    Public comment portal for development review
7. Asset management capabilities
•    Integration with asset management GIS software
•    Ability for sale tracking for asset management considerations.