The Vendor is required to provide emergency medical dispatch (EMD) software system.
- This software will provide scripted guidance for Emergency Medical Service dispatching.
- Scripted Case Entry questions for gathering vital information, including address, telephone number, chief complaint, age, sex, conscious or unconscious, breathing or not breathing and the number of victims.
- Scripted Key Questions for each separate chief complaint. Key questions are specific to patient's chief complaint. Patient condition codes for categorizing patients according to acuity, mechanism of injury and scene circumstance.
- The system must have customer configurable guide questions and responses to account for airport specific scenarios.
- Scripted Pre-Arrival Instructions, using a color- coded, panel logic script that emphasizes key action and decision pathways.
- The system must have the ability to interface with Motorola Vesta Next Generation 9-1-1 system. The system must be able to receive data (number and location information) from the ANI/ALI link.
- The system shall have the ability to recommend appropriate unit response based on incident nature.
- The system shall include an automated Quality Assurance Case Review software program capable of providing case histories of each incident and comparative histories providing individual dispatcher case statistics. The system must also be capable of providing reports that reflect any period of time or data field requested such as current week, month or year-to-date statistics.
- The system shall provide guide cards or card sets (flip-file protocol system) with pre-arrival instructions at each operator station as a backup to computer software.
- The solution must operate on the latest modern web browsers (Google Chrome, Microsoft Edge, and Safari).
- Video training must be provided to the Airports Authority for future training sessions.
- Contract Period/Term: 1 year
- Questions/Inquires Deadline: January 29, 2026
