Public Engagement Software

The vendor required to provide public engagement software to support broad and effective public participation.
- The following key elements:
•    Manage multiple engagement opportunities at once
•    Hosting of online events and meetings that complement in-person experiences
•    Provide integrated options for non-internet users (phone, texts, etc.; phone system capabilities built into platform)
•    Support multiple forms of engagement (surveys, maps, etc.)
•    Track, sort, manage public comments
•    Allow for interaction between stakeholders
•    Integrated emails and contact lists
•    Ensure transparency of comments and stakeholders
•    Accessibility across a variety of devices
•    Provide assistance with potential technical difficulties
- These elements can be addressed by inclusion of the following tools:
1. Engagement tools
•    Integrated mapping and GIS input capabilities (ex: ability to ingest map layers from Esri web mapping platforms)
•    Online surveys and live polling
•    Open-ended comments
•    Translation services
•    SMS text messages
•    Voicemail hotline and transcription
•    Real-time comment sync with social channels (ex: YouTube)
•    Manual data entry
•    Custom and real-time engagement reports
•    Integrated census data
•    Ongoing content moderation
2. Database tools
•    Automatic and manual logging and tracking of comments and participants
•    Meeting and event registration
•    Automatic demographic capturing
•    Contact sharing
•    Custom fields
3. Communication tools
•    Fully integrated email, SMS and text, and social media messages
•    Integration between email campaigns and engagement tools (ex: surveys)
•    Self-subscription capabilities
•    Easy to use email creator
•    Custom and branded domains
4. Management tools
•    Single sign on
•    Two factor authentication
•    Various levels of administration permissions
•    Ability for consultant use.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: January 30, 2026