Ticketing Platform Services

The vendor required to provide ticketing platform services in support of the university’s most significant athletic events and ceremonies, when applicable.
- Vendor will serve as a strategic partner, ensuring that all aspects of ticketing services are executed with professionalism, precision, and creativity.
- Services may encompass university athletic events, commencement ceremonies, university-wide productions, and other high-profile events hosted throughout the academic year.
- These events are critical touchpoints that highlight university tradition, culture, and reputation for excellence, requiring flawless execution and innovative solutions to meet the expectations of diverse audiences, including students, faculty, alumni, distinguished guests, and community stakeholders.
- Contract partner that not only brings technical capability but also demonstrates creativity, reliability, and a deep understanding of large-scale event management.
- Requirements
1. System integration and analytics:
•    All respondents must establish consistent models for the software system and explain how the proposed platform will integrate with existing university systems, support dynamic pricing, promotions, and marketing tools, and deliver robust reporting and analytics related to sales, attendance, and customer trends.
•    The proposed ticketing platform must integrate with university touch-net system, existing card readers, and current platforms.
•    Provide a list of other platforms used by their higher-education clients, as well as preferred scanners that are dedicated, secured, and supplied by the respondent or contractor.
2. Technology support, system compliance and application program interface
•    Provide multiple support options for organizational administrators and users, including telephone assistance, online chat, help desk services, email support, and an emergency support line. 
•    The support team must consist of experienced, qualified personnel who are experts on the proposed platform and are prepared to assist promptly with any issues that arise or questions university staff may have about the system.
- Technical support
•    Identify and describe the technical support required for the proposed solution, including defined service-level agreements, system updates, and enhancements aligned with applicable compliance standards. 
•    Responses must also include details on final implementation reporting, configuration, application program interface (API) capabilities, system integration, user acceptance testing (UAT), and verification processes to ensure effective service delivery and positive user experience.
- Ticket plans
•    Create ticket plans that reside within the patron’s account.
•    This ticket type must be usable through the point-of-sale tool or the touch-net system.
•    Administrators must be able to create an unlimited number of ticket types within each ticket plan. 
•    Administrators must also be able to customize ticket names, set pricing, and adjust ticketing fees so they are paid by the patron, by the client, or split between both parties. 
•    Flex fees or customizable transaction fees must be available to collect additional charges when needed.
•    Ticketing platform must provide patrons with the ability to:
o    Purchase tickets to multiple events, packages, items, and make donations in a single transaction. 
o    Access different ticket types and pricing based on seating. 
o    Receive automated confirmation emails, regardless of ticket type, immediately after completing their purchase, including their receipt and tickets.
•    Ticket types must be assignable to specific sections of a seating chart, allowing the organization to set different prices for areas such as a very important person (VIP) and general admission. 
•    Administrators must be able to select from their ticket plans when creating tickets for university events. 
•    Each event date and time must have its own unique ticket plan. 
•    Ticket plans must be editable and updatable at various stages leading up to the event, within the timeframe for which approvals have been granted.
- Ticket validations
•    Proprietary mobile applications provided at no cost for real-time ticket scanning and validation. 
•    Manual check-in via application tools or online portals accessed from a computer. 
•    Handheld or fixed scanners that can be purchased or integrated with the existing system or platform.

- Contract Period/Term: 3 years
- Questions/Inquires Deadline: February 16, 2026