The Vendor is required to provide project management and owner’s representative services for the implementation of a new enterprise resource planning (ERP) system.
- Project Governance & Oversight
• Serve as the City’s Owner’s Representative, acting independently of the ERP software vendor
• Establish and maintain the project governance structure, including roles, responsibilities, and escalation protocols
• Facilitate project kickoff and ongoing coordination meetings
• Ensure adherence to agreed-upon scope, schedule, and budget
• Identify, document, and manage project risks, issues, and dependencies
• Support decision-making by providing clear options, impacts, and recommendations.
- Project Planning & Implementation Support
• Assist with development of the detailed implementation plan and schedule following ERP selection
• Support a phased implementation approach, prioritizing core Finance modules
• Coordinate implementation activities across departments while minimizing disruption to daily operations
• Monitor ERP vendor deliverables, milestones, and performance against contractual requirements
• Support data migration planning, validation, and reconciliation
• Assist with user acceptance testing (UAT) planning, coordination, and execution
• Support go-live planning, readiness assessments, and stabilization activities
- Financial & Contract Oversight
• Assist with review of ERP vendor project plans, statements of work, and change requests
• Monitor project budget, invoices, and change orders for alignment with approved scope
• Support change control processes and documentation
- Change Management & Organizational Readiness
• Support internal change management and stakeholder coordination
• Assist with development and coordination of training plans in collaboration with the ERP vendor
• Support user readiness activities and communication efforts
• Facilitate issue resolution between City staff and the ERP vendor
- Reporting & Communication Protocol
• Prepare regular project status reports, dashboards, and updates
• All project reporting, status updates, and recommendations shall be reviewed with the Finance Director prior to any distribution or presentation to executive leadership, advisory boards, or City Council
• Coordinate with the Finance Director regarding the content, timing, and delivery of any Council facing materials
• Participate in Council or executive briefings only at the direction of the Finance Director or City Manager
- Questions/Inquires Deadline: February 20, 2026
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