Electronic Food Service Management System

The Vendor is required to provide for the supply, implementation, and support of an electronic food service management system (EFSMS) for the hospital.
- Provide to procure a comprehensive and integrated solution that enhances patient safety, supports clinical nutrition needs, improves operational efficiency, reduces food waste, and aligns international practices and commission accreditation standards.
- Business Objective:
•    Improve patient safety – reduce diet errors, food and drug interactions, and allergy-related risks.
•    Enhance patient experience – improve patient satisfaction index and provide personalized meal services.
•    Reduce costs & waste – strengthen inventory management and reduce food overproduction.
•    Align with best practices – meet agency accreditation standards and international hospital food service benchmarks.
•    Modernize operations – leverage technology for forecasting, reporting, and service automation.
•    Support growth – provide scalable systems to meet the needs of a growing population.
- System Supply and Implementation
•    Supply and configure an electronic food service management system (EFSMS).
•    Integrate the system with agency hospital information system (HIS) and existing it infrastructure.
•    Provide all necessary hardware, software, licenses, and modules.
- Core Modules (Mandatory)
•    Electronic diet & allergy management
•    Tray ticket & label printing
•    Nutritional screening & assessment
•    Nutritional accounting & intake analysis
•    Enteral nutrition orders
•    Menu planning & forecasting
•    Purchase & inventory management
•    Food preparation & distribution tracking
•    Analytical & reporting tools
- Optional Features (Value-Add)
•    Mobile app for bedside meal ordering
•    Tray management module
•    Integration with point-of-sale systems
- Training & Change Management
•    Provide user and administrator training.
•    Deliver “train-the-trainer” workshops for agency staff.
•    Develop training manuals and user guides.
- Support & Maintenance
•    Provide ongoing technical support and system maintenance for at least three (3) years post-implementation.
•    Include Service Level Agreements (SLAs) with response and resolution times.

- Pre-Bid / Site Meeting Date: 3-9th February, 2026