Paratransit Scheduling System

The Vendor is required to provide for the provision of a paratransit scheduling system for the city.
- Provide a paratransit scheduling system that meets the following requirements, at a minimum:
•    System must be securely accessed with no added fees for additional users.
•    System must be easy to use and GIS based.
•    System must accept trip reservations.
•    System must use geo-coding and mapping.
•    System must have ability to track driver performance measures.
•    System must import client information, when implemented, from the City’s current system.
•    System must include invoicing function.
•    System must include reporting for on-time performance, federal National Transit Database (NTD) reporting metrics, ability to run reports for specific time period for specific vehicle, driver or client.
•    The system must track based on various trip types/ purposes.
•    System must have customer look up and edit profile functions.
•    Service area boundaries shall be integrated, identifiable, and editable.
•    Software shall provide call back feature for the next day’s ride notification.
•    System shall default to client’s home address for pickup but be easily changed.
•    System shall auto populate reservation screen with customer data, common locations, mobility devices, eligibility, personal care attendant, etc.
•    Must have capability to cancel trips and assign no shows.
•    Must have ability to assign driver and vehicles to each manifest.
•    Software must allow for same day reservations and reservation changes (due to errors, incorrect address, missed trips, medical not ready, etc.)
•    Must easily allow for adding or removing vehicle/ driver from service.
•    System shall have the ability to print manifests in the event tablet is unavailable.
•    Contractor shall provide ongoing maintenance and technical support for duration of the contract.
•    Ongoing professional customer support shall be available via in-person, telephone, email or web for troubleshooting and service questions.
•    Contractor must provide training to city staff.