Parking Management Solution

The vendor required to provide parking management system that will allow the parking services office to manage parking permits, special event parking, citations, appeals, student and staff databases, and payments.
- The online system will be able to integrate with the university’s information systems and designated third-party payment and ecommerce software.  
1. Parking management:
•    The system has the ability to create customizable lots/zones/locations within the system for permitting, enforcement and events.
•    The system allows for customer accounts with customization of required details and unique attachments (pdfs, photos, etc.) 
•    The system has the ability to choose automatic fulfillment of permit upon successful purchase. 
•    The system has automatic electronic communication for permit issuance, citation issuance, as well as other updates, reminders, notifications. 
•    The system has the ability for batch upload or manual entry of existing customer profiles, citations, events and appeals.
2. Parking permits
•    The system allows for configuration, issuance, and payment of differing types of permits both physically and virtually. 
•    The system allows for inventory control of all permit types with an ability to reissue them.
•    The system allows for an unlimited number of permit status indicators
•    The system allows customizable applications based on permit type. 
•    The system allows for the electronic communication of permit application status via email or text. 
•    The system allows for proration of permit type and issuance date. 
•    The system has the ability to submit online permit applications and manual input of physical applications.
•    The system has the ability to choose automatic fulfillment of permit upon successful purchase.
•    The system shall allow for seamless connection between a customer, vehicle and permit.
3. Customer self-service
•    The system offers web-based customer portal to access permit purchasing, citation payment, citation appeals, and customer details such as history and contact information.  
•    They system allows for a guest option for users not connected to university to make appeals, request temporary permits or pay citations.  
•    The system allows for the registration of non-vehicle methods of transportation
4. Enforcement:
•    Realtime citation entry for both mobile (android and iOS devices) and LPR enforcement  
•    Customizable citations to allow for a variety of needs (requirements, regulations, dates, times, vehicle information, plate information, vin number, permit details, fines, etc.)  
•    Ability to capture unlimited high-resolution photos, videos, notes, GPS and other attachments within citation.   
•    Allowance of multiple violations per citation 
•    Realtime electronic notification of citations, warnings, boot and tow information to permit holders 
•    Realtime print and reprinting capabilities 
•    Barcode and QR code scanning ability for scanning registration stickers or permits.  
•    Vehicle and permit searching capability 
•    Realtime access to customer history or repeat violators.  
•    Seamless access between customer profiles, violations, vehicles   
•    Integrated boot and tow as well as tracking of vehicles eligible for boot and tow 
•    Automatic addition to boot and tow if established outstanding balance is reached 
•    Realtime ability to void or request void of citation from administrator 
•    Reporting ability on issuing user productivity
5. Citation management:
•    System allows for public and private notes, comments, and additions after issuance.
•    System allows for batch upload or manual entry of preexisting citations.  
•    System has the ability to reassign citations to different customers 
6. Citation appeal:
•    The system must track and adjust citation status through multiple stages of appeal process
•    Customer portal submission of citation appeal with the ability to appeal multiple citations at a single time.          
•    Ability to attach photos, files or documents.                
•    Change citation status or pause citations timeframe from issuance to penalties
•    Mobile adjudication of hearing via mobile devices accessing administrative web portal with the ability to review customer profile, citation history, appeal history.
•    Print or email appeal decisions        
•    Storage of templates related to appeal outcomes
•    System should allow for multiple appeal levels or differing appeals
7. Event management: 
•    The system shall have the ability to assign an event to a specific location/lot/zone. 
•    The system shall have no limitations on the amount of event permits per event.   
•    The system shall allow capacities designated in locations/lots/zones.  
•    The system will allow event permits to be viewed by enforcement individuals.  
•    The system will allow for digital temporary event permits to be generated for printing. 
•    The system allows for events to be duplicated for future reoccurring instances or as a template for other events.  
•    The system allows for invoicing and electronic communication.
8. Reporting and analytics:
•    The system allows for customizable report generation on areas such as permits, citations, customers, events, and appeals.   
•    The system allows for reports to be exportable in common formats such as csv, XLS and pdf. 
•    The system allows for the creation of automatic reports that can be emailed to designated individuals without user and administrative access to the system.  
•    The system has the ability to build and save customized reports for regular use.
•    The system allows for the vendor to import needed data into the new system from the current system (auto-park data)
9. Payment:
•    The system allows for integration with current third-party payment processing (NELNET) and options for other third-party payment processors.
•    The system allows for payment of citations electronically.  
•    The system allows for suspension of electronic payment.     
•    Possible incorporation of a mobile payment system to replace standalone parking meters.
•    The system allows for payroll deduction as a payment option. 
10. Support:
•    The vendor provides system support for buffalo state system administrators via phone, email or support portal – minimum Monday-Friday, 8am-5pm est.   
•    The system allows for customer support via the customer portal.  
•    The system allows for remote access support for emergent issues and upgrades. 
•    Vendor performs major revision upgrades.     
•    The vendor provides online training materials, manuals or troubleshooting guides.