Cloud-Based Unified Communications System and Implementation Services

The Vendor is required to provide a modern, scalable, secure, and fully hosted Unified Communications as a Service (UCaaS) solution that delivers:
•    Voice calling and call control 
•    Hosted call center/contact center capabilities 
•    Messaging and collaboration features 
•    Mobile and remote connectivity 
•    Full administrative and reporting tools 
•    High availability and disaster recovery 
•    Strong security and regulatory compliance
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