Learning Management System

The Vendor is required to provide for a computerized learning management system (LMS) for sworn and civilian employees of the office
- Services shall be itemized to include, but not limited to, connectivity, maintenance, storage, hardware, software, security, training, and any other implementation services necessary to meet
- The LMS should abide by the following specifications:
1. Creation of Training Plan
•    Each training plan must be created for specific employees and assigned certain courses based on the requirements of those employees
•    Assigned courses should automatically repeat each year
•    LMS should notify each employee what is coming due or overdue
•    LMS should allow employee progress notifications to be sent to supervisors and allow supervisors to manage employee training compliance
2. Reports
•    Reports can be created on multiple levels, automatically, and on a monthly basis to notify a supervisor on the progress of their staff
•    Reports and transcripts can be easily printed to help with documentation for ACA audits and training documentation, legal matters, and investigations
•    LMS should keep transcript records easily available throughout the duration of program use
3. Courses
•    Courses should be specific to all staff needs and requirements
•    Course creation on the LMS should be user-friendly, including use by the Training Unit to inform staff or policies and everyday tasks
•    Created courses should be easy to update and expand, and credit should be available for internal training
•    Admin users should be able to view course content prior to issuing training
•    Updates to curriculum should be frequent and in accordance with state and federal law
4. Employee Information
•    Editing, adding, or removing employee information should be easy and user-friendly 
•    LMS should allow account deactivation for departing employees and account reactivation if the employee returns. All information should be saved between account deactivation and reactivation
•    LMS should allow accounts to be kept in hierarchy order
•    Employees should be able to change account passwords without Admin approval
5. Training Library
•    Course library should be extensive and adhere to Regulatory and Compliance for Public Safety, Public Safety Service, and Professional Development for Public Safety
•    When no training is due, users should be able enroll in additional, optional courses
•    Additional 24-hour available supervisor-related course training should be available
•    Courses specific to Corrections should be available
6. IT Support
•    IT support should be available through multiple formats, including phone, chat, and email
•    IT support response should be expedient, within 24 hours
7. User Access
•    300 active users must have access to the Learning Management System
•    Due to staff turnover, user access should be transferable and re-assignable, i.e., deactivation of one user account should allow an additional user account to be activated
- Required course content:
•    Inmate transportation and escort
•    Emergency & fire training
•    Evacuation procedures
•    Disturbances
•    How to respond to natural or man-made disasters
•    Hazardous material
•    Evidence procedures
•    Key control
•    Suicide intervention and prevention
•    Signs and symptoms of mental illness
•    Withdrawal and intoxication
•    CPR/First aid
•    Consular notification
•    De-escalation
•    Crisis intervention
•    Interpersonal communication skills
•    Ethics
•    Security and safety procedures
•    Supervision of inmates
•    Report writing
•    Inmate rules & regulations
•    Cultural diversity/awareness
•    Sexual abuse & assault awareness
•    Sexual misconduct
•    Counseling techniques.