Pretreatment and Information Management and Watershed Protection Information Management System

The vendor required to provide pretreatment and information management and watershed protection information management system to manage its regulated pretreatment and industrial waste program and portions of its watershed protection program.
1. Provide technical support and maintenance for fixing bugs, defects, and performance issues in the existing system including but not limited to:
•    Resolving software errors, bugs, and defects. 
•    Debugging, code repair, and restoring software functionality after failures 
•    Addressing issues that cause slow response times or inefficient operation 
•    Patching and updating to address security flaws and weaknesses and changes in the operating environment, virtual environments, hardware, or third-party dependencies. 
•    Resolving problems with how different software components or systems interact including application program interface communication or connectivity with other systems 
•    Modifying documentation to reflect the current state of the software after corrections 
•    Regularly assessing the software for vulnerabilities and implementing security best practices. 
•    Implementing regular backups and disaster recovery plans to protect data and ensure business continuity
•    Performing updates and patching to remain current with software updates and security patches from vendors. 
•    Maintaining and updating test environments to ensure accurate and effective testing.
2. Provide technical application support services for changes in the business environment and user needs including:
•    Adapting or enhancing the system to comply with new government regulations or industry standards 
•    Modifying or enhancing the system to incorporate changes in business logic or processes 
•    Adapting or enhancing the system to changes in external systems with which the system interacts 
•    Adding new functionalities or improving existing functionalities to meet evolving user needs or business requirements 
•    Enhancing the user interface and user experience
3. Specialized equipment needs:
•    Procure specialized equipment, software, hardware, and other materials to support compatibility with upgraded features to database applications maintaining effective and reliable usability.
4. General database support and training:
•    Provide on-call technical support in a timely manner, maintaining the integrity of the system including its data, continuity of access, and functionality 
•    Meet with users and support staff on an as-needed basis to discuss issues, desired changes and upgrades, and status updates regarding the system 
•    Provide training to users and support staff; demonstrating how to use the system and associated components as well as for any updates and new features added.