Point of Sale System

The vendor required to provide point of sale (POS) system is reaching the end of its useful life.
- Hardware requirements
1. Fixed and portable concessions:
•    POS terminal for concession service
o    Touch screen capability
o    Ethernet and wi-fi capability
o    Cash receipt printing
o    Cash drawer
o    Ups backup
•    Number of POS terminals = 35
•    Terminal type needed = touch screen workstations or tablets
•    Payment methods required = cash, debit, credit card, etc.
•    Cash drawers needed = 35
2. Handheld POS
•    Handheld POS terminal for in-seat and in-suite service
o    Wi-fi support
o    Fulfillment terminal
o    Printing support
o    Printer for the kitchen
•    Support for either iOS, android, or windows operating system
•    Number of POS terminals = 8
3. Administration workstations
•    Four (4) desktop workstation for POS administration and report generation
•    Option for software to be installed on existing windows 11 pc workstations.
4. Receipt printers
•    Thirty-seven (37) required
- Software requirements
•    Either cloud based or on-premise based solution
•    Simple interface for concession staff
•    Ability to support concessions, restaurant and in-suite mobile services
•    PCI compliant
•    Back-office reconciliation, device, menu and employee management
•    Standard reports and custom reporting capability
•    Ability to run in off-line mode if connectivity fails
- System requirements
•    Capable of handling high volume transactions during a major event.
•    Proven solution for a similar sized municipal events center.
•    Capable of generating paper and electronic receipts
- Features and capabilities
1. General
•    Ability to store and forward processing
•    Ability to accept cash, debit and credit card payments
•    Ability to configure different menus for different locations.
•    If cloud based that ability to function, take payments and store data if internet or network connection is lost.
•    Inventory management capability.
•    Must be able to run a perpetual inventory system that allows the balance of inventory to reported sales to cash. 
•    Report capabilities
o    Ability to access reports form remote devices, computers and smart phones
o    Reports exportable to different file formats (e.g., excel, .csv, pdf). 
o    Event based reporting
2. POS 
•    Integrated credit card processing and authorization
•    Support multiple tenders (cash, debit, visa, Mastercard, discover, cheque, store credit, gift certificate, etc.)
•    Allow user definable tenders
•    Allow split tender capability on invoice
•    Search for items by university
•    Search for items by model
•    Search for items by description
•    Display item availability and stock level
•    Display item order date
•    Display item description
•    Display serial numbers
•    Display item picture
•    Scan bar codes at POS
•    Issue discounts and change prices by line item or entire invoice
•    Issue store credits
•    Issue discounts and change prices by a certain percent or dollar amount
•    Issue discounts by redemption items (coupons, rebates, etc.)
•    Track multiple promotions
•    Flag or display a message when discount is below cost
•    Require management review when price is below cost
•    Override automated discount (with appropriate user rights)
•    Specify sales person
•    Specify more than one sales person
•    Issue a refund at the POS
•    Print cash receipts
•    Customize receipts and invoices by adding a logo
•    Record lost sales from POS
•    User definable keyboard shortcuts (does not require mouse) 
•    Allows sale voids
3. Inventory management
•    Store and view item number information
•    Store and view description information 
•    Allow user defined fields for each item
•    Store and view a bar code number
•    Assign and view a category for each item
•    Track items by serial number if applicable
•    Allows multiple serial numbers per item
•    Search for inventory items by product line, item number, serial number, and description
•    Automatically compute min-max inventory level based on
•    Sales history
•    View usage history for each item
•    Unlimited associated items or aliases
•    Track offline inventory (items not for sale
•    Manual update of inventory quantities with proper approval
•    Allocation of inventory at time of sales
•    Audit trail of inventory adjustments for reporting
•    Inventory reporting
4. Employee management
•    Track and manage employee information
•    Record every transaction made by sales staff and supervisors
•    Generate employee log reports with an audit trail
•    Assign security levels to each employee.