Intelligent Road Operations Management Solution

The Vendor is required to provide for the development, integration, supply, and implementation of the city’s intelligent road operations & maintenance Suite (iROMS).
- Hosting location, infrastructure and supporting systems are configured and managed to comply  with specific IT security-related standards. A current audit report must exist to confirm  compliance.
- Only City's staff will have physical and software-assisted access to the data stored, processed  or transmitted by the system.
- City's staff will have access to the audit logs capturing all user and administrator access and  actions.
- Infrastructure dedicated to hosting City's data and systems will be physically separate from all  other customers/clients/entities.
- All hosting systems and infrastructure will be hardened using industry best practices.
- All infrastructure components commonly affected by malware will have a fully functioning up-to date Antivirus software deployed at all times.
- The solution will serve as an innovative tool for road maintenance and construction inspections, streamlining information, supplementing and integrating with the City’s work order management systems. It will deliver a streamlined, mobile-compatible interface for City field and supervisory staff.
- This solution will intake and analyze City GIS data for roadways and sidewalks, and offer customizable interfacing, route optimization, and turn-by-turn-navigation. This system will expand to various road operations programs and offer customizability and work as a mobile solution.
- The existing system communicates and is integrated with the City’s Microsoft Dynamics 365 Citizen Relationship Management (CRM) solution and consumes a static GIS roads layer.
- System uptime and Monthly Service Availability of ≥ 99.9%, inclusive of all mobile and web interfaces.
- Providing the support availability options such as helpdesk, technical support, any professional services to troubleshoot issues related to the system.
- The Road Patrol Solution will be required to be made up of an app and hardware combination which has network compatibility and automatic cloud storage, as well as backup of local storage.
- This solution is required to allow for the import of GIS data at least once a quarter. The import of data can be performed by City staff or upon request from the Vendor. The Vendor will be required to accommodate a manual import of the information into the system, as well as provide options for an API based integration.
- Required to work with the City’s GIS/Asset Management team to define the field mapping, data model alignment, import logic and validation rules required for an accurate and consistent data exchange between the two systems.
- The web portal will be required to include a City map overlay that enables users to interact with work orders in a visual format. When the user hovers over the map, the system should display a preview of any work orders located along the cursor path.
- The system will be required to provide functionality for the user to define a geo-fenced area on the map, upon which all work orders within that area will be displayed. The portal is also required to allow users to apply filters, including but not limited to date and time, issue type, and patroller information, in order to narrow the search for relevant work orders.
- The system will be required to further provide the ability to generate and print a report that includes the report date, date accessed, GIS identification number, road information including name, class, ward, block, and address range, as well as a snapshot of the map highlighting the selected area.
- The report shall contain three distinct sections detailing, respectively, the date, time, and patroller information; the road condition, temperature, visibility, and precipitation; and the maintenance information. All reports will be required to be exportable in PDF format.
- The platform will be required to be accessible through web browsers on Windows operating systems, with a user-friendly web portal, and must enable Single Sign on (SSO).
- This integration will be required to support real-time data exchange to synchronize work order information between both systems.