Strategic ERP Roadmap Consultant Services

The Vendor is required to provide strategic enterprise resource planning (ERP) roadmap that positions the county for transformation and readiness to invest and adopt next-generation ERP systems and services.
- Requirement:
1. Strategic ERP roadmap development
•    Develop a comprehensive ERP roadmap that includes:
•    Mid-to long-term planning options (3–5 years).
•    Estimated costs, value, risks, and implementation steps for recommended options.
•    Dependencies and consequences of each alternative.
•    Recommendations for automation, innovation, and accessibility.
•    Alignment with king county’s values, executive mission, strategic goals and priorities.
•    Consideration of political cycles, budget timing, and intake cycles.
•    A glossary of acronyms and a rationale for prioritization of recommendations.
2. Stakeholder engagement
•    Review and leverage existing stakeholder engagement artifacts that support.
•    Design and implement an intentional engagement process.
•    Identify and document stakeholder roles, responsibilities, expectations, and concerns.
•    Maintain up-to-date stakeholder information throughout the engagement.
•    Ensure communication is clear, jargon-free, and accessible to diverse audiences.
•    Develop and execute a structured communication plan.
3. Change management
•    Deliver a change management plan that:
o    Fosters cross-agency alignment.
o    Minimizes stakeholder resistance.
o    Encourages active participation in ERP strategy development.
4. Governance and strategic alignment
•    Assess ERP governance structures and processes across the center, partners, and customers.
•    Review and analyze existing center strategic and annual plans.
•    Identify convergence points between center strategy, partner and customer business objectives and executive priorities.
5. Workforce and organizational planning
•    Assess center organizational structure, workforce capabilities and needs to support future readiness and workforce planning.
•    Assess business partner support structures for future readiness and capabilities
•    Recommend best practices for knowledge capture and transfer.
•    Provide role-based workforce planning and training recommendations.
6. Budget and resource analysis
•    Review center budget, financial structure, and ERP-related allocations from partners and customers.
•    Understand timing of budget requests, intake cycles, and project approvals.
•    Analyze past and current ERP investments and resource management processes.
7. Capability and process mapping
•    Map ERP-related business capabilities across center, the budget office, business partners, and customers.
•    Refresh and leverage existing center value stream documentation.
•    Develop standard ERP work-process maps and identify inefficiencies.
•    Document overlaps and gaps between ERP capabilities, processes, and applications.
8. Technology and systems analysis
•    Review ERP systems in use (core, side, and duplicative systems).
•    Assess adjacent technologies and software lifecycles.
•    Evaluate systems architecture, integration, and cloud infrastructure and opportunities for innovation and transformation.
•    Collaborate with center and budget office to assess application maintenance cadence, data management, accessibility (ADA compliance), and systems security.
•    Identify opportunities for strategic use of artificial intelligence (AI), process automation, improved integration and security posture.
9. Strategic analysis and recommendations
•    Provide executive summaries of historical context, key services, and strategic plans.
•    Identify core issues and strategic opportunities for the next 3-5 years.
•    Provide a compostable framework of ERP alternatives and options.
•    Recommend metrics and performance indicators for an ERP competency center.
•    Include cost estimates, value propositions, and risk mitigation strategies for each recommendation.