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A government agency in New York issued “Enterprise Technical and Epic Implementation Support Services” (RFP). Solicitation SYS-4419 closed on March 30, 2026. Eligibility: Only for USA Organization.
The Vendor is required to provide to perform enterprise technical services and epic implementation support services throughout agency.
- Network Objective
• Consistent service levels across all sites
• High availability and performance
• Regulatory and security compliance
• Measurable operational outcomes
• Scalable and cost-effective solutions
- Service Tower Structure
• Application Management Services (AMS)
• AMS – Enhancement Services
• Helpdesk – Technical Service Desk (TSD)
• Helpdesk – Clinical Service Desk (CSD)
• Desktop & Digital Workplace Services
• Infrastructure & Network Services
• Security Services
• Service Management & Governance
- Application Management
• Incident, problem, and release management
• Application performance monitoring
• Configuration and lifecycle management
- Enhancement Services
• Enhancement intake and prioritization
• Minor development and configuration changes
• Testing and deployment coordination
- Service Desk Support
• Centralized ticket intake
• Clinical and technical troubleshooting
• Escalation management
• SLA-based reporting
- Desktop & Digital Workplace
• Device provisioning and lifecycle management
• Remote support services
• VDI support
- Infrastructure & Network (Tier 2 & Tier 3)
• Server, storage, and database support
• Network operations and monitoring
• Disaster recovery coordination
- Security Services
• Identity and access management
• Security monitoring coordination
• Compliance support
- Service Management & Governance
• ServiceNow, SailPoint, LogicMonitor, and similar tools
• ITSM framework
• Monitoring services
• Contact center integration
• ITIL-aligned processes
• KPI dashboards and reporting
• Privileged Access Management (PAM)
• Identity Governance and Administration (IGA)
• Executive governance meetings
• Continuous improvement planning
- Letter of Intent Date: March 12, 2026
Ask any question about the RFP and its amendments. Instantly surface schedules, deliverables, compliance items, evaluation criteria, and budget details with 100% source-backed answers.
Quick answers about deadlines, eligibility and submission for this solicitation.
No. This opportunity (SYS-4419) closed on March 30, 2026. See similar open RFPs below.
A government agency in New York. The buyer's contact and submission details are in the solicitation documents.
Only for USA Organization.
Contract term: 1 year.
Questions and inquiries must be submitted by March 18, 2026.
Yes. After purchase, with a subscription or during a free trial, the RFPPlanet AI Assistant answers questions sourced from this RFP’s documents, such as requirements, evaluation criteria and key dates.
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