Coroner Case Management System

The vendor is required to provide a computerized case management system (CMS), customization, annual hosting, maintenance and support, and cloud-based data, image and file storage to be utilized by the office.
- Provide a user-friendly software solution that is unique to the field of medicolegal death investigation and enables comprehensive and effective management of cases, improve workflow efficiencies, ensures compliance with accreditation requirements, and enhances collaboration among staff members
- General requirements
•    The CMS shall provide a cloud-based solution with assurance of safety and security of data and user information, as well as accessibility from various locations and devices. 
•    The system must be web-based and accessible via modern web browsers (chrome, Firefox, and safari).
•    The selected vendor must provide a user-friendly interface to facilitate ease of use for all staff, including those with limited technical expertise. 
•    The CMS must be compliant with applicable federal, state, and local regulations, including but not limited to ADA compliance, and with accreditation requirements.
•    The CMS should be scalable to accommodate future growth in the volume of cases and users. 
•    The selected vendor must maintain full cybersecurity insurance.
- Functional specifications
1. Case management features:
•    Customizable tool to create intake records and document intake activities.
•    Ability to create, track, and manage cases, including associated contacts, deadlines, activities, and outcomes.
•    Ability to link case records where multiple intakes result from a single investigation and mass fatality incident.
•    Case assignment, status updates, and (ideally) time tracking for all coroner team members.
2. Reporting and analytics:
•    Built-in reporting capabilities to generate customizable reports on case status, workload, and performance metrics.
•    Dashboard views for at-a-glance status of all ongoing cases and activities.
3. Collaboration tools:
•    Communication tools to facilitate intra-departmental and external collaboration, e.g. ability to send email to a case record.
•    Notification and alert system for upcoming deadlines and important updates.
- Technical specifications
•    The CMS must be compatible with the county's existing it infrastructure. 
•    The CMS must support user authentication and role-based access control to ensure data security. 
•    All data must be encrypted in transit and at rest to protect sensitive information. 
•    Provide regular software updates and maintenance as part of the service agreement. 
•    The CMS should offer API interfaces for third-party integrations.
•    The CMS system must be compatible with the county SSO platform via SAML. 
•    All data stored in the CMS is considered confidential personally identifiable information (PII), therefore physical storage of the CMS data must remain within the country.