Revenue Management Digital Innovation Services

The Vendor is required to provide revenue management digital innovation services on an as-needed basis.
- Requirement:
1. Digital innovation strategy and program leadership
•    Strategic development and ongoing refinement of a multi-year digital innovation roadmap
•    Facilitation of strategic ideation sessions focused on revenue-generating and passenger experience–enhancing technologies
•    Identification and prioritization of implementation-ready initiatives
•    Coordination and execution support for approved digital innovation projects
2. Emerging technology assessment and pilot implementation
•    Ongoing assessment of emerging industry technologies and market trends
•    Identification of pilot opportunities aligned with objectives
•    Implementation and deployment of approved pilot programs
•    Iterative refinement of pilot initiatives based on operational feedback
3. Revenue data integration, analytics and digital platforms
•    Integration of revenue-related data sources, including but not limited to concessions, advertising, parking, and ground transportation systems.
•    Development and maintenance of dashboards and reporting tools.
•    Design, implementation, and support of a revenue management data platform.
•    Development and maintenance of digital portals (e.g., concessions portal).
•    Ongoing optimization and enhancement of analytics tools.
4. Digital signage network management and modernization
•    Backend system administration and continuous operational monitoring
•    Development and customization of specific content management dashboards
•    Content upload, scheduling, removal, and management
•    Preventive maintenance and system performance oversight
•    Technology updates and system upgrades to ensure continued modernization, security, and visual engagement
5. Preventive maintenance and onsite technical support
•    Routine preventive maintenance of digital systems.
•    A minimum of one (1) guaranteed onsite support visit per month.
•    Additional onsite support as requested by authority.
•    Remote monitoring and troubleshooting to ensure continuous system operations.
6. Asset lifecycle implementation and modernization support
•    Assessment of digital assets approaching end-of-life
•    Procurement and provision of replacement hardware and system components
•    Project management of installation, configuration, and deployment of new equipment
•    Coordination with airport stakeholders, contractors, and operational teams to ensure seamless implementation
7. Passenger experience and revenue-enhancing digital initiatives
•    Digital wayfinding solutions
•    Security checkpoint wait-time displays and guidance tools
•    Curbside arrival and departure information systems
•    Digital restaurant ordering systems and menu integrations
•    Retail and pop-up activation technologies
•    Interactive and AI-driven engagement tools
8. Experiential lighting, projection and exterior monetization consulting
•    Lighting and projection mapping initiatives to enhance airport entry experiences
•    Digital experiential enhancements at terminal entrances
•    Consulting regarding exterior digital signage and monetization opportunities
9. Point-of-sale and activation technology consulting
•    Technology coordination for pop-up retail and experiential activations
•    Point-of-sale system integration support
•    Temporary activation infrastructure planning and deployment
•    Alignment of activation technologies with existing airport systems.