Employee Assistance Program and Mobile Tool

The Vendor is required to provide a comprehensive Employee Assistance Program (EAP) that includes mobile phone accessibility.
- The EAP should offer a range of services designed to support the mental, emotional, and physical well-being of our employees.
- The mobile tool should provide easy access to these services, ensuring that employees can receive support anytime and anywhere. 
- The goal is to enhance employee productivity, reduce absenteeism, and improve overall workplace morale.
- Key Challenges:
•    High-stress roles and burnout risk among public health professionals.
•    Geographic diversity requiring statewide coverage and virtual access.
•    Need for rapid response during critical incidents and public health emergencies.
•    Ensuring confidentiality and compliance with HIPAA and state regulations.
- Services are to include Agency employees and covered family members at home or enrolled in school full-time.
- Accessible EAP Services
•    Provide assessment, confidential counseling, and referral services (in-person, telephonic, virtual).
•    Ensure 24/7 access via toll-free hotline and/or secure online portal
•    Provide manager consultation sessions to address workplace concerns.
•    Deliver stress management and resilience training and/or coaching sessions for employees.
- Work-life resources
•    Offer access to resources and referrals for legal, financial, childcare, eldercare, housing, education, and other personal needs.
•    Maintain a secure online portal (internet, mobile tool) with self-service tools and educational materials.
•    Provide telephonic consultation for work-life issues during business hours and ensure 24/7 availability for urgent needs.
•    Deliver periodic awareness campaigns (flyers, wellness webinars, intranet content, and mobile tool content) to promote utilization of work-life services.
•    Conduct annual supervisor and employee training sessions.
•    User-friendly interface compatible with both iOS and Android devices with secure login and data encryption to ensure confidentiality.
- Technology & Accessibility Requirements
•    Multi-Channel Access: Web-based portal accessible via desktop and mobile browsers; Mobile application (iOS and Android) for on-the-go access; 24/7 access.
•    Security & Compliance: HIPAA-compliant platform with encryption for data in transit and at rest; secure authentication (e.g., multi-factor or equivalent).
•    Accessibility Standards: Compliance with ADA, Section 508, and WCAG 2.1 AA guidelines; Features for screen readers, text resizing, and color contrast adjustments.
•    User Experience: Intuitive navigation and self-service tools for scheduling, chat, and resource access;
•    Push notifications and reminders for appointments and wellness tips.