Field Placement Management Solution

The Vendor is required to provide solution for the master of social work (MSW) and bachelor of social work (BSW) field placement management internship process.
- Warranty:
•    Minimum three years from go-live covering defects, system errors, security vulnerabilities, and issues impacting core functionality. 
•    Includes bug fixes at no additional cost. 
•    System performance warranty ≥99.5% uptime; SLA response times for outages and bug-fix turnaround. 
•    Compliance warranties include FERPA and security standards; browser and device compatibility maintained with notice on deprecations.
- Training:
•    Initial training estimated for 4-8 hours supporting in-person and virtual sessions. 
•    Administrative and staff training: full admin dashboard; staff and field liaison training; customization of learning contracts, evaluations, notifications, confirmation forms, and applications; advanced reporting; troubleshooting; deliverables include recordings, manuals, and live Q&A. 
•    Faculty and field director training: viewing and approving documents; running reports; managing field relationships; monitoring hours and compliance; semester-start refreshers; liaison quick-start guides. 
•    Community field instructor training: short videos and one-pagers; evaluation completion; platform communication; hour approvals. 
•    Student training: search and select placements; uploading documents; submitting evaluations and learning contracts; mobile use; tracking hours and supervision
•    Training formats: live or virtual orientations; short workflow videos; searchable help center. 
•    Provide trainer-led (non-developer) onsite or live-virtual sessions per audience (admins, faculty and liaisons, agency supervisors, students), aligned to the first full placement cycle.
- Servicing and support:
•    Annual servicing and support agreements after warranty with 24/7 ticketing, defined service level agreements (SLAs), dedicated account manager, and peak-period priority support. 
•    Provide standard or tiered support structures, including response times. 
•    Response times must include at minimum acknowledgement of receipt of support request within 24 hours of receipt. 
•    University preference includes a resolution within 24 hours of request submission. 
•    Regular updates and feature improvements; security patches; downtime scheduled outside academic peak periods with advance notice. 
•    Data services: annual data audit; exports (csv, excel, pdf); APIs for LMS/SIS/assessment tools. 
•    Onboarding support: setup of roles, field site database, evaluation forms, and workflows; assistance importing historical data. 
•    Community partner support: helpdesk access, password reset guidance, and tailored tutorials for supervisors and agencies.