Enterprise Guest and Venue and Commerce Management Platform

The Vendor is required to provide to procure and implement a comprehensive, enterprise-grade platform to serve as the central technology foundation for guest identity, transactions, entitlements, and operational coordination across all authority-managed venues, programs, and events.
- Objective:
• Enable unified commerce across all applicable sales and service channels, including on-site POS, e-commerce, mobile, and approved third-party Integrations;
• Support multi-venue, multi-resort operations within a single enterprise architecture;
• Provide real-time or near real-time Integration with operational systems including access control, food and beverage, rentals, lessons, and retail, as applicable;
• Facilitate secure, tokenized payment processing aligned with PCI DSS requirements; and
• Support scalable, high-availability operations during peak seasonal demand, while maintaining vendor-agnostic interoperability and avoiding dependence on a closed ecosystem.
- Ability to interoperate with the following existing or anticipated environments:
• Website infrastructure (WordPress Multisite preferred);
• RFID lift access hardware (Axess preferred);
• Existing admissions, ticketing, and commerce systems, including Accesso Siriusware, Passport, and Showare, where applicable;
• Existing customer relationship management (“CRM”) platforms, including Inntopia CRM or other equivalent CRM systems, where applicable;
• Existing third-party food and beverage platforms, including Accesso Freedom, to the extent such environment remains in use;
• Existing third-party self-checkout devices, including Mashgin, to the extent such environment remains in use;
• Inventory management platforms, including DataWorks, where applicable;
• Accounting and financial systems, including Sage Intacct, where applicable; and
• Incident management systems, including 1Risk, where applicable.
- Providing a fully integrated, enterprise-grade Platform and associated services, including but not limited to:
• Platform software licensing;
• Cloud-based hosting (Software-as-a-Service [SaaS] delivery strongly preferred);
• Platform configuration, implementation, testing, deployment, and cutover support;
• Data migration services, as applicable;
• Staff training, knowledge transfer, and operational documentation;
• Ongoing support, maintenance, patches, updates, and service management;
• Post-implementation stabilization services.
- Core POS and Platform Capabilities
• Centralized, enterprise-level database architecture;
• Multi-resort and multi-venue operational support;
• RBAC with least-privilege design;
• Audit logging, configurable permissions by venue / business unit, and disaster recovery / business continuity;
• Offline transaction capability with secure synchronization; and
• High-availability architecture capable of supporting peak seasonal demand.
- Ability to set up and administer payment plans or financing plans for eligible tickets, passes, and other admission products, including configurable installment terms, payment schedules, account status tracking, delinquency handling, suspension or revocation of related access rights for nonpayment, and reporting functionality;
- Support for multiple pricing tiers and dynamic pricing structures for tickets, passes, and other applicable admission products across multiple venues, including the ability to configure pricing based on factors such as capacity, date, time, demand, product type, guest category, sales channel, and other business rules;
- Integration with existing admissions and ticketing systems, including Siriusware, Showare, or equivalent systems, where applicable.
- Interactive seating map functionality supporting:
• Fixed seating, including arena bowl seating, premium seating, and suites;
• General admission and standing-room configurations;
• Multi-configuration venues, including sports, concerts, ceremonies, and other event layouts;
• Seat map design and configuration tools for internal staff;
• Management of multiple venues and seating layouts within a single system;
• Real-time seat availability and hold management; and
• ADA-compliant seating designation and management;
- Ticket transfer, resale, and exchange functionality, where applicable;
- Access logs, audit trails, and exception reporting.