CIS Software and Implementation Services

The Vendor is required to provide customer information system (CIS) software and implementation services for include:
- Utility services billed through CIS
• Electric
• Water
• Wastewater (sewer)
• Sanitation (solid waste)
• Fiber
- CIS scale and operating environment
• Monthly recurring billing for all utility services
• Multiple service locations per customer account
• Metered and non-metered services
• Seasonal and irrigation-based billing
• Complex rate structures and regulatory reporting requirements
• High emphasis on customer service, collections, and payment flexibility
- Existing customer information system (CIS) to support utility billing, customer service, revenue management, and integrations with metering, finance, GIS, and payment platforms.
- Objectives
• Modernize the city’s utility billing and customer service platform
• Improve billing accuracy, timeliness, and transparency
• Enhance customer self-service and payment options
• Strengthen collections and revenue assurance
• Support future utility growth and service expansion
• Improve system integrations
• Reduce manual processes and operational risk.